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Customer Services Executive - Cardiff

Full Time
Job Sector:
Administration / Office Work, Customer Service, Financial Services / Insurance
South Wales
Salary description:
Negotiable / Competitive
Start Date:
V12 Retail Finance
Job Ref:

Customer Services Advisors / Customer Services Executives

Vanguard Way, Cardiff

Due to our continuing rapid growth, our Customer facing teams will shortly be moving into brand new premises and we have multiple opportunities for proactive and customer focused individuals to join them and demonstrate to our valued customers what excellent service looks like.

This is a great opportunity to join a fast paced, fast growing company to whom the customer is always at the heart of what we do. We offer a modern and lively office environment with a fantastic suite of recognition schemes along with a generous remuneration package. These are exciting times for V12 Retail Finance and if you are Proactive and Customer Focussed with an aptitude for rapport then we want to bring you on the journey with us.

As Customer Service Executive you will be the first point of contact for our customers and you will be expected to deliver a first class customer experience at all times. You will carry out a variety of administrative tasks and so will have a keen eye for detail, ensuring quality and accuracy.

 Key Responsibilities

  • Ensure all personal performance, quality and productivity targets are achieved
  • To provide a first class response and telephone manner in dealing with inbound/outbound calls and in line with DPA and compliance procedures
  • Opening and distributing of incoming/outgoing mail
  • Carry out administrative tasks in relation to processing new applications, taking debit card and cheque payments, general customer enquiries ensuring that customer information is handled safely and sensitively and in line with company and compliance procedures
  • Carry out administrative tasks in relation to handling of deceased customer accounts, Debt Management Programme, IVA and bankruptcy
  • Carry out additional administrative tasks as and when required
  • Ensure accuracy of data inputting
  • Attend one to one monthly meeting to aid development and performance
  • Attend 6 monthly development and performance reviews

  Skills and Experience:

  • Knowledge of  processes, systems and screens
  • Motivation skills to drive ideas/improvements
  • Courteous & confident telephone manner
  • Strong verbal and written communication skills 

To apply for this role, please submit your details online via the Apply Now button.

Alternatively please call us on 02920 628808 or email your CV to

Company Description

V12 Retail Finance

Technology is constantly transforming the retail sector and we’ve been at the cutting edge of retail finance from the start offering pioneering, multi-channel access and functionality. We don’t believe in standing still and we’re always looking for new ways that our smart technology can work even smarter to delight your customers.

Part of the Secure Trust Bank family, we also have the financial backing to make our pricing, products and services work for you. And, our customer first culture means we understand what will make your customers keep coming back time and again. Secure Trust Bank is the only UK bank awarded a Customer Service Excellence accreditation.

We arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Closing Date:

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