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Collections Advisors - Cardiff

Full Time
Job Sector:
Administration / Office Work, Customer Service, Financial Services / Insurance
South Wales
Salary description:
Negotiable / Competitive
Start Date:
V12 Retail Finance
Job Ref:

Collections Advisor

Vanguard Way, Cardiff

You will join a team of 15-20 collectors, working all accounts in Collections from Day 1 to write-off stage. You will work as part of a team, liaising with other departments and external organisations via email and telephone and will be responsible for the secure handling of sensitive customer information. This is a fantastic opportunity for individuals looking to develop their career within collections and gain further experience working within a professional collections team.

Key Responsibilities

  • Responsible for the secure handling and safe keeping of sensitive customer information.
  • Delivering against Daily, Monthly and annually set targets
  • Work as part of a team, liaising with other departments and external companies via email and telephone
  • To work all Collections accounts from Day 1 to Write off
  • Self –motivated and takes accountability for own workloads with minimal supervision when required

Skills and Experience

  • Must have high degree of Customer service
  • Collections experience is beneficial
  • Must be Computer literate
  • Must have a working knowledge of Consumer Credit Act (CCA) and Data Protection Act (DPA)
  • The ability to work in a target orientated team, answering / making outbound calls to help reduce Company bad debt

To apply for this role, please submit your details online via the Apply Now button.

Alternatively please call us on 02920 628808 or email your CV to

Company Description

V12 Retail Finance

Technology is constantly transforming the retail sector and we’ve been at the cutting edge of retail finance from the start offering pioneering, multi-channel access and functionality. We don’t believe in standing still and we’re always looking for new ways that our smart technology can work even smarter to delight your customers.

Part of the Secure Trust Bank family, we also have the financial backing to make our pricing, products and services work for you. And, our customer first culture means we understand what will make your customers keep coming back time and again. Secure Trust Bank is the only UK bank awarded a Customer Service Excellence accreditation.

We arrange and administer retail finance loans on behalf of Secure Trust Bank PLC, who is the lender. Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Closing Date:

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