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IT Service Desk Technician

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£20000 to £25000 Per: annum
Start Date:
Job Ref:

IntaPeople are working with an industry leading client who have been established for over 100 years. This is an exciting opportunity for an experienced IT Service Desk Technician to join the fast-paced IT department in the Cardiff office whilst only working 35hours per week.

The IT Service Desk Technicians role is to provide support to the all members of staff as well as building/deploying of hardware and administering the Active Directory. The successful candidate will communicate with users across all offices, over the phone, via email and in person, solving issues where possible.

They will assign issues to the Internal IT Team members when required and will also work closely with the IT Infrastructure & development team.

Skills required:

- Strong ITIL knowledge/experience
- Ability to analytically troubleshoot and repair hardware issues
- Excellent communication and organisational skills
- Ability to work under pressure
- IT/Technical Team experience
- Highly proficient in Windows operating systems and Microsoft Office software (Office365

Role Responsibilities:

- To provide cover for 1st & 2nd line support when required
- Prioritise and schedule problems and Escalate problems above
- Perform daily checks of all IT systems, including email & internet monitoring, remote access systems and backups.
- Deploy, monitor, maintain, develop and troubleshoot/upgrade all IT systems
- Assist in developing and implementation of IT Support policies and procedures
- Seek to continuously improve processes and systems

Role Overview:

- IT Service Desk Technician (1st/2nd line support)
- Competitive Starting Salary: £20,000 - £25,000 (doe)
- Monday-Friday 35 hours per week
- City Centre Location
- Compeitive Holidays/Pension contributions
- Progression/development opportunities

For more information or an initial chat please call Nathan Handley on 02920 252 500 or click apply now for a quicker response .

By submitting your job application, you are giving IntaPeople consent to store and process your personal data in line with our privacy policy (which can be found on our website). Your personal data will be processed for this job and any future relevant jobs we match with your skill set (please note - your details will never be submitted to a client without your explicit consent). The services advertised by IntaPeople are those of an Employment Agency and an Employment Business.

Company Description

IntaPeople is a specialist recruitment consultancy offering first-rate talent solutions within technology and engineering.

Established in 1994, we are experts in sourcing high quality candidates for a wide range of permanent, contract and temporary positions across Wales, the UK and Europe.

Our mission is to provide first-rate, honest and transparent talent solutions that exceeds both client and candidate expectations at every step of the relationship.

Through the range of recruitment, talent management and recruitment process outsourcing solutions we offer, we help both organisations and individuals realise their full potential.

Closing Date:

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