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1st Line Support - Swansea

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£16000 to £20000 Per: annum
Start Date:
Job Ref:

Service desk / Helpdesk support / 1st line support
South Wales

Candidate Key words - Windows, Exchange, Server, Service desk, Analyst, Help desk, 1st line, Engineer, Customer, Support, Software, Hardware, Server, Technical, ITIL, SLA,

A service desk / helpdesk support / 1st line engineer is required to join an exciting and forward thinking managed service provider based in South Wales.

The company is seeking a highly motivated candidate to provide support within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of clients.

The successful candidate will have excellent communication skills as well as experience in:
* Strong Windows knowledge - Various operating systems
* Technical problem solving.
* Previous Helpdesk environments
* Active Directory
* Microsoft Exchange
* Using call logging software.
* Working to tight deadlines when required.

A willingness to learn about new technologies is essential and responsibilities for the service desk / helpdesk support / 1st line engineer will be varied however will include -
* Providing 1st line technical support; answering support queries via phone, email and support desk software.
* Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
* Taking ownership of user problems and be proactive when dealing with user issues.
* Logging all calls on support desk software
* Investigating problems in systems and services.
* Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls.

By submitting your job application, you are giving IntaPeople consent to store and process your personal data in line with our privacy policy (which can be found on our website). Your personal data will be processed for this job and any future relevant jobs we match with your skill set (please note - your details will never be submitted to a client without your explicit consent). The services advertised by IntaPeople are those of an Employment Agency and an Employment Business.

Company Description

IntaPeople is a specialist recruitment consultancy offering first-rate talent solutions within technology and engineering.

Established in 1994, we are experts in sourcing high quality candidates for a wide range of permanent, contract and temporary positions across Wales, the UK and Europe.

Our mission is to provide first-rate, honest and transparent talent solutions that exceeds both client and candidate expectations at every step of the relationship.

Through the range of recruitment, talent management and recruitment process outsourcing solutions we offer, we help both organisations and individuals realise their full potential.

Closing Date:

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