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Support Worker - Bridgend Young Peoples Project

Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£16, 665 per annum
Start Date:
The Wallich
Job Ref:

Support Worker - Bridgend Young Peoples Project

Reports To: Assistat & Project Manager

Term: Permanent

Based At: Bridgend

Salary: £16, 665 per annum

Hours of work: 37.5 hours per week, no set shift patterns, flexible to cover staff leave and absence across all Bridgend Young People Project Sites

Closing Date: 19 Nov 2018 12:00PM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

The Bridgend Young People's Projects consists of three schemes which provide accommodation and support to homeless young people in the area. The MAC (Multi Agency Complex Needs) scheme provides 24-hour supported accommodation to 5 homeless young people aged 16-21. The 18-21 Project provides 13 homeless young people in Bridgend and Maeset with shared accommodation and support. Step Down provides single and shared flats and houses for up to 20 homeless young peiople in the Bridgend area who have less intensive support needs. We also provide outreach support to young people after they have moved on from one of the three schemes into their own independent accommodation. The services provide residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project also provides housing related support within people’s homes or in the community, with the aim of preventing homelessness and increasing independence.  The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

• Promoting Personal and Community Safety

• Promoting Independence and Control

• Promoting Economic Progress and Financial Control

• Promoting Health and Wellbeing

This post is subject to an enhanced DBS Disclosure.

Purpose of Role

To provide cover for staff planned and unexpected absences across all Bridgend Young People's Project schemes. In doing so to provide residential and floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future or current accommodation.  The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to assist with the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

The post holder will work across the project working closely with project teams in providing support for clients in assisting them to address their individual needs and in maintaining their accommodation. Each scheme has a different remit, so the post holder will need to be flexible and able to adapt their ways of working to suit each project.

The post holder will cover project staff during periods of absence.

Personal Profile


  • Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits.
  • Basic knowledge of how complex needs, such as substance misuse and mental health, can affect individuals and their vulnerability.
  • Basic knowledge of how your personal life can affect your own performance and attendance.
  • An understanding of the need for professional boundaries.


  • Experience of working with vulnerable people.
  • Experience of housing related support or homelessness (this can be from a personal perspective).
  • Experience of delivering support is desirable.
  • Experience of recording your work in paper or digital systems is desirable.
  • Experience of engaging with diverse people in a non-judgemental way.
  • Experience of dealing with challenging situations.


  • Confident and able to lone work on own initiative.
  • Driving licence and own vehicle is essential.
  • Ability to communicate in Welsh is desirable but not essential.

Induction details: New starters at The Wallich will be required to complete a 5 day Induction in Cardiff at the commencement of their employment.

Interview details: 26th November 2018

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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