Customer Services Executive - Cardiff

Customer Services Executive – Whey Forward Health Industries.

Whey Forward Health Industries is a global leader in innovative product and brand development for emerging Health, Fitness and Lifestyle market segments, headquartered in Cardiff.

Whey Forward Health Industries are seeking an experienced Customer Service Executive to join their dynamic, fast-growing company. The candidate must have a true dedication to improving customer experience within an online retail environment.

Requirements:

  • Proven track record within a high-volume customer service position;
  • Sound writing skills;
  • IT literate (Mac-experience preferred);
  • Fully literate on all social media platforms;
  • Ability to work under own initiative and within a small team.

Duties:

  • Improving customer experience across a variety of ecommerce and social media platforms;
  • Identifying customer service enquiries on all social media platforms and taking necessary action;
  • Responding to customer service emails and calls;
  • Processing product returns;
  • Assisting the operations team with general admin duties;
  • Assisting marketing team with social media posting and monitoring.

If this role matches your skills, experience and motivations then please submit your CV with a covering note identifying why you feel you would be a great addition to the team.

In return, we provide a supportive and progressive environment with a wide range of opportunities for you to grow both personally and professionally. 

Salary: £16,000-£19,000 pa. (dependent on experience)

Hours: 9:00am-5:30pm (37.5hrs/week)

Location: Cardiff, CF11 8EQ

Please click the Apply Now button below to submit your CV and contact information for immediate consideration.

Company Description

Whey Forward Health Industries are leaders in the field of dairy-derived nutriceuticals, we are proud to be pioneering the next generation of health products. Our commitment to excellence ensures we remain at the forefront of scientific innovation and medical research. Our advanced formulae, backed by peer-reviewed medical data, are helping to promote our nation’s optimal health.

Closing Date:
30/11/2018

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