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IT Support Analyst

Full Time
Job Sector:
IT / Technology
South Wales
Salary description:
£22, 000 - £25, 000 pa
Start Date:
Orange Recruitment
Job Ref:

IT Support Analyst
Full Time, Permanent
Salary £22k - £25k

Our client is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success our client is looking to add to their IT team. The IT Support Analyst's role is to work as part of the service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st - 2nd line support to our client and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).

As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.

KEY ACTIVITIES - Duties and responsibilities

* Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
* Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
* Onsite and remote support for PC's, notebooks, smartphones and tablets.
* Support a myriad of software applications including Office 365, Sage X3
* Advanced printer / peripheral device troubleshooting.
* Patch Management.
* Mentor / cross train team members on existing and new technologies.
* Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
* Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
* Document best practices and support procedures.
* Develop and implement projects to deliver new technology solutions.
* Maintain inventory and asset configuration documentation.
* Carry out special tasks at Management's direction.
* Adhere to the company's Quality policy and Environmental policy.
* Undertake other duties as may be reasonably required.
* Provide training to other departments about how best to use the systems available within the business.

KEY SKILLS: technical knowledge, skills, experience and qualification


* Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
* Strong technical knowledge of Microsoft's Server Operating Systems 2008/2012/2016.
* Strong technical knowledge of Microsoft's Client Operating Systems, primarily Windows 7/8/10.
* Extensive application support experience with Office 2013 / 2016 / 365.
* Managing deployments / rollouts of PC's, phones and servers.
* Active Directory Group Policy and user and group administration.
* Excellent understanding of PC hardware set-up and configuration
* A good understanding of LAN/WAN networking.
* Ability to troubleshoot network issues.
* Excellent telephone manner and language communication s

Company Description

Orange Recruitment is team of recruitment specialists, with over 10 years of experience. Orange Recruitment was established to provide our clients with an abundance of highly qualified candidates, with minimal costs & minimal hassle.

Closing Date:

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