Customer Service Agents / Customer Advisor

Contract:
Permanent
Category:
Full Time
Job Sector:
Administration / Office Work, Call Centre
Region:
South Wales
Location:
Cardiff
Salary description:
£17, 500-£18, 000
Posted:
07/11/2018
Start Date:
ASAP
Recruiter:
Interaction Recruitment
Job Ref:
IR/CSA

Customer Service Agents / Customer Advisor

Interaction Recruitment are currently working on behalf of a dynamic and exciting well-established business and recognisable named business based in Cardiff. Our client is based just outside of the city centre, in a modern and well-equipped contact centre. 

Due to the growth of an existing client they are constantly on the lookout for top customer service agents to deliver the best possible customer care, working on an inbound customer care campaign.

Salary: £17,500-£18,000

Location: Cardiff Bay

Hours: Fulltime 40 hours per week – Fully flexible between 8am – 8pm Monday to Friday and 8am-6pm Saturday.

As a Customer Advisor your main responsibilities will include:

  • Responsible for achieving agreed KPIs
  • Delivering great service to customers and effectively advising them were necessary.
  • Determination and resilience are key factors
  • An upbeat friendly approach to speaking to customers is essential

The successful Customer Service Agent should possess the following skills and experience:

  • Effective listening skills
  • Adept at multi-tasking while listening to calls
  • A focused and keen attitude to work and colleagues
  • Excellent communication skills
  • Driven with a desire to meet and exceed targets
  • PC literate
  • Passionate and eager for a new challenge

In return, you will be provided with all the support and tools you will need to be successful. On top of this there is also an attractive benefits package in place on successful completion of your three-month probationary period that includes:

  • Exclusive discounts from leading retailers
  • Free hot drinks and Wi-Fi on site
  • Realistic career progression opportunities

If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer service focused individual then this is your opportunity to get your foot in the door of a world leading company who can help you to fulfil your career goals - Apply now!  

Company Description

Interaction is one of the UK's fastest growing independent recruitment businesses, operating through a growing network of over 30 locations nationwide. Recognised and published as "UK's Number 1 General Recruiter"

We provide a broad range of HR solutions to our clients and candidates across a diverse range of sectors, from "On Demand" Temporary, Contractor and Permanent staffing services, to Master Vendor Programmes and Total Recruitment Process Outsourcing. Our recruitment specialists' expertise combines to offer comprehensive services to clients and candidates on a national basis.

Closing Date:
13/11/2018

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