School Support and Relations Co-ordinator

Contract:
Permanent
Category:
Full Time
Job Sector:
Education / Teaching, HR / Training, IT / Technology
Region:
South Wales
Location:
Cardiff
Salary description:
£28, 000 - £31, 000 Per annum
Posted:
11/10/2018
Start Date:
ASAP
Recruiter:
Orange Recruitment
Job Ref:
OR/FSES/SSRC

School Support and Relations Co-ordinator

Salary: £28-31k basic salary with bonus payments

Additional Benefits: Laptop/iPad, 25 days Annual Leave Entitlement plus bank holidays and 10 days company shut down, pension scheme.

Location: Cardiff but travelling necessary

Hours: Both full time and part time considered / Permanent contract

Closing Date: 25th October 2018

Our client is an innovative software solutions company with school improvement at the heart of their vision. With 200 schools across Wales already using their software - 'Lessons Learned' to capture staff development, they now need a lovely new person who understands education and schools to join the growing team in Wales. With ample scope to expand with the company, this is a great career opportunity for someone to really make a difference to learners and schools across Wales whilst enjoying the journey of company growth.

The Lessons Learned software is in use in over 400 schools across the UK and Dubai. As the system continues to grow in terms of customers and scope, with your help we aim to make it the most used software of its type in the UK.

Our client is looking for a knowledgeable, passionate, well organised person with great interpersonal skills to drive and support the company during the next phase of growth. Initially the successful applicant will act as customer liaison and support for the products and services with existing and potential customers.

Must be PC literate and must hold a Full UK driving license.

Ability to speak Welsh is desirable

Summary of Role
The successful applicant will join the growing team in Wales working with their XLence / Lessons Learned software. Already in use in over 400 schools across the UK, the XLence / Lessons Learned system provides schools with a single system for capturing all staff development data. The system continues to grow in terms of customers and scope and with your help we aim to make it the most used software of its type in the UK.

The successful applicant will:

* act as customer liaison and support for our products and services with existing and potential customers.
* build positive relationships and conduct school visits to achieve growth targets
* over time, and with the required support, this role will require the delivery of presentation and workshop training of the software to school personnel.

Key Responsibilities

* Work in line with plans developed and communicated by Line Manager
* Actively and positively promote all company products and services
* Becoming familiar with products, services and systems and their functionality.- Remaining familiar as they change and develop.
* Communicating courteously with customers by telephone, email, letter and face to face.
* Planning and undertaking regular check-in sessions with key contacts/customers.
* Keeping accurate records of discussions or correspondence with customers;
* Keeping customer records up-to-date, including staying on top of staffing changes.
* Investigating and solving customers' problems,
* Ensuring each and every customer gets the best from the products and services they provide.
* Providing help and advice to customers using organisation's products or services.
* Staying up-to-date with outgoing marketing and answering incoming questions where appropriate.
* Through discussion with customers, ensuring you understand and record their needs and how these impact the future directi

Company Description

Orange Recruitment is team of recruitment specialists, with over 10 years of experience. Orange Recruitment was established to provide our clients with an abundance of highly qualified candidates, with minimal costs & minimal hassle.

Closing Date:
08/11/2018

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