Customer Service Advisor (Home Based)

Contract:
Temporary
Category:
Part Time, Full Time
Job Sector:
Call Centre
Region:
North Wales
Location:
Isle of Anglesey
Salary description:
£7.83 - £9.23 per hour
Posted:
15/10/2018
Start Date:
ASAP
Recruiter:
Sensée Ltd
Job Ref:
2

Customer Service Advisor (Home Based)

We are looking for enthusiastic individuals who put the customers first, enjoy problem solving, are proactive and can use their initiative to exceed customers’ expectations.

You will need to have excellent oral and written communication skills, be a fast learner with the ability to get up to speed with products and systems quickly, have an excellent grasp of internet technology, be responsible, adaptable, and confident, as well as have the ability and a strong motivation to work from home.

As you will be working from home, IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance are essential.

Main Responsibilities

You will be handling inbound calls, emails and live chats from your home-office on an annualised hours contract basis for one of our established clients, Photobox.

Your role will be to handle all demands of Photobox customers including pre-order and post-order queries, website navigation guidance, order status enquiries and general customer service questions.

As a HomeAgent you will play an absolutely vital part in helping us provide excellence and peace of mind to our client’s customers, whilst being part of a strong HomeAgents team and working to individual and team targets.

Annualised Hours means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment and which can vary from 20 to 40 hours per week), during “off peak weeks” you will be required to work less hours per week, and then during “peak weeks”, you will be required to work more hours per week.

Starting Salary:

  • £7.83 per hour
  • Commission of up to £1.40 extra per hour based on KPIs (starts after training)
  • Earning potential is between £8,144 and £19,198 per annum (full-time including bonus) depending on performance and how many hours you choose to work each week.

Location

  • Your home, Anywhere in the UK

Essential Skills and Experience

  • Customer service experience
  • IT literacy
  • Excellent writing skills

Desirable Skills and Experience

  • Photographic skills or knowledge of photography

Benefits

  • Fully employed working from home (temporary contract)
  • 28 days holiday (including bank hols) - pro rata for part time
  • Cut down on commute and costs associated with working outside your home
  • Choose your own working pattern within client specified guidelines
  • Access to IT equipment discount
  • Team incentives for the extra recognition

Operational Hours

  • Monday to Sunday 07:00 to 23:00pm

Mandatory Shifts

  • You will need to work a minimum of 20% of your hours over the weekend in any 4 weeks period.

What you need to provide

You will need to provide a quiet and secluded home office equipped with a telephone line and a wired broadband connection (both to be dedicated to you while you work), a PC (desktop or laptop) and a telephone handset with headset, all meeting our required specifications. You will also need to attend a mandatory paid full-time training course of 2 weeks, to be delivered virtually over set shifts.

To learn more about these positions and apply visit https://www.sensee.co.uk/homeworking/vacancies.html?vID=0&src=3612

Sensée is an equal opportunities employer and welcomes applications from all sections of the community.

Company Description

We help leading UK brands — including Aviva, RAC and Eurostar — stand out from the crowd.

We’re different because our customer service advisors work from home. We think it’s a better way.

It means we can employ the best people no matter where they live. And less time, as well as energy, is wasted commuting.

Our advisors also like that there’s flexibility when it comes to when to work. It’s something that enables us to be there just when you need us most as well.

Lastly, working from home makes us happier. And because we're happier your customers will be too.

Closing Date:
12/11/2018

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