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Relief Customer Advisor

Relief Customer Advisor

Reference: 492545

Work Type: Flexible

Locations: Swansea

Division: Pobl Group Ltd Relief

Categories: General: Administration, General: Customer service, General: Housing

Applications Closing Date: 20 Sep 2018

Salary: £10.70 per hour

  • Are you Customer focused and committed to providing a first class service?
  • Do you want to work on a casual basis, with hours that fit in around your busy life?

Pobl provides homes for people. Well maintained homes which people can live in at rents which are affordable to them. We care about the things which are important in the lives of its tenants and want to make sure their communities are safe and attractive places to live.

We have a rare opportunity for you to join our small team of 12 Customer Advisors, within our Customer Service Team, as a relief worker.

You will help us to deliver a high quality service to our customers in a way which ensures that the customer only has to contact us once in relation to their enquiry. You will be dealing mainly with queries from customers who want to apply for one of our homes, pay their rent and report a repair to their property. Full training will be provided but you should have good communication skills, be IT literate, able to multi task and work under pressure and possess a desire to help people.

So a background in Customer Service is essential, and experience in a similar role or from a housing background would be desirable. However if you feel you have the transferable skills from another job, please demonstrate it in your application (Please see the job description for more detail).

What’s in it for me?

As the role is on a flexible basis, we can work together to plan your shifts. We are only open between 8.30 am -5.00 pm, Monday to Friday, so no evenings and weekends. We do ask for a commitment from you of being available a minimum of 1 full day a week, so that we can plan shifts. It is an exciting and varied role, and an excellent way to learn our business. We believe in growing our own talent, so it truly is a springboard into a career with us at Pobl or an opportunity to earn good money and gain experience.

Please click here or the Apply Now button below to submit your details today.

Company Description

Pobl Group makes a difference to people across the South Wales and South West of England Region. Our customers value our local presence and knowledge, so all our services and teams are based in the communities we serve, focused on delivering services that meet specific community needs.

Closing Date:

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