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Rents and Billing Officer - Cardiff

Full Time
Job Sector:
Accountancy, Administration / Office Work, Property / Lettings / Surveying
South Wales
Salary description:
£26, 383 - £29, 220 per annum
Start Date:
Wales & West Housing
Job Ref:

Rents and Billing Officer

Location: Cardiff

Hours: 37 per week

Fixed-term contract to 20th December 2019

Salary: Band F £26,383 - £29,220 per annum

The Organisation  

Wales & West Housing are one of the leading housing providers in Wales. We operate across 15 local authority areas, providing quality, affordable homes and services to more than 19,000 residents. We are a major Welsh employer, with 400 staff at WWH and 200 staff in our two subsidiary companies, a figure that is growing year on year. We have been established since 1965, and we have grown from our first scheme of 49 flats in Cardiff, to over 11,500 properties across Wales. We have three main offices situated in north Wales, west Wales and our headquarters in Cardiff.

This has been a big year for us at WWH, not least because we were ranked as the top Welsh not-for-profit organisation in the 2018 Sunday Times Best Companies list and fourth in the UK overall, we have been in the Top Ten for the last seven consecutive years. We are really proud of the fact that our staff love working for us; much of this is because of the unique culture we have here at WWH. Our aim is to create a place that everyone wants to work in and environment where every staff member feels supported and valued. Our values are really important to us at WWH and you will hear us talk a lot about being a values led organisation - our values drive the way we behave.

The Opportunity

We are excited to offer a new opportunity to supervise our Rents and Billings team. Maintaining accurate and live rent account information is pivotal to the service we provide to our residents, both helping to ensure debts are recovered effectively and that the right conversations are had to help residents to manage their finances.

Joining a welcoming and helpful team, you will have strong organisational skills and a close attention to detail. Having had previous experience working within a Finance department you will be able to drive, co-ordinate and supervise all processes within the Rents and Billings team to achieve a ‘real time’ snapshot of each resident account balance within the Association’s Resident Ledger.   

You will be able to quickly identify any account anomalies and have both the initiative and desire to find solutions and take remedial action quickly. You will be proactive in your communication with both your team and other departments within the Association.

A born organiser, you will be responsible for the co-ordination and implementation of the Association’s annual rent increase process ensuring that the correct new rents are applied to the relevant resident accounts and all letters are issued with accurate information within required notice periods. You will also be the main point of contact for communicating all annual rent and service charge increases for all residents in receipt of Housing Benefit or Universal Credit to each Local Authority or the Department of Work & Pensions.

You will have had experience of working with financial software and be a proficient user of Excel spreadsheets, especially in use of pivot tables and lookup formulae.

You will enjoy working within a team environment and will value your role both within your immediate team and the wider Association team to deliver the best possible service to our residents.

What we offer

We offer a competitive benefits package, including a pension scheme.  In addition we offer a cashback health plan, 25 days’ holiday as standard (excluding bank holidays and subject to pro rata for part time staff) plus an additional discretionary bank holiday at Christmas. As a flexible employer, we also offer the option to buy and sell up to 5 days’ leave per year. It’s no surprise our staff love to work here.

If this sounds like a company that you want to work for, then send your application in today!

To apply Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case please contact the Human Resources Team, on 02920 415311.

To apply for this vacancy please click here or the Apply Now button below.

If you require any more information about this role, please speak to a Sian Ahmed, Finance Manager on 02920 415344 for an informal chat.

Closing date for applications: 25th September 2018

The assessment will be on the 3rd October2018

Company Description

Wales & West Housing is an innovative and dynamic organisation that empowers its staff to drive the business forward and to add real value to the organisation. We are committed to equality of opportunity in all our work.

WWH owns over 11,500 high quality, affordable homes meeting housing and communities’ needs across Wales. These include more than 3,000 dedicated properties for older people as well innovative supported housing solutions for people with a range of particular needs. Our vision is to achieve strong, sustainable growth to make a difference to people’s lives, homes and communities.

Closing Date:

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