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IT Administrator (2nd Line Support)

Full Time
Job Sector:
Administration / Office Work, IT / Technology
South Wales
Cardiff, Newport & Torfaen
Salary description:
Up to £25, 000 per annum
Start Date:
Job Ref:

IT Administrator (2nd Line Support)

If you’re looking for a fast paced role with an ambitious company whose goal is to become the market leading provider of IT support, iglooIT is definitely the company for you.

We have an exciting opportunity for a confident, driven, tech savvy IT professional who is passionate about problem solving and delivering a great service, to join our team.

Your commitment...

  • Provide second line IT support
  • Install & maintain Windows Server operating systems
  • Troubleshoot networking issues on varied networks
  • Carryout IT audits and health checks of software, hardware and infrastructure at client sites
  • Diagnose and repair IT software, hardware and infrastructure issues via remote software
  • Liaise with 3rd party contractors to diagnose and repair IT software, hardware and infrastructure issues
  • Maintain an asset register of IT software and hardware
  • Monitor backup solution, including testing and restoring where necessary
  • Monitor and manage the protection of all hardware, including (but not limited to) antivirus and spyware
  • Perform maintenance and upgrades of software and hardware
  • Manage and support email systems including Office 365m Exchange, POP and IMAP
  • Manage / renew domain names including sub-domains, web forwarders and DNS
  • Manage, update and close all IT jobs on CRM system within agreed SLA’s
  • Contribute to the IT strategy
  • Contribute to the marketing and social media strategy
  • Manage or participate in projects
  • Prioritise client workload within a multi-client environment
  • Maintain a positive working relationship with colleagues and clients
  • Highly motivated and organised
  • Strong team player
  • Champion our culture
  • Challenge the ‘Status Quo’ continuously striving for better results
  • Actively participate in company and client meetings
  • Have previous experience working in an IT Support role
  • Have previous experience configuring and maintaining remote monitoring software (Connectwise, Autotask)

Our commitment...

  • Support your growth and development
  • Progression opportunities
  • Provide a great working environment
  • Competitive salary and benefits

The deal...

  • 35 hours per week over 5 days - Monday to Friday
  • Up to £25,000 per annum
  • 20 days annual leave plus bank holidays and increased annual leave for each year of service
  • This position will initially be based in our Newport office whilst you go through the induction process, then relocating to our Cardiff office from 1 December 2018 or sooner
  • As much tea and coffee as you can drink and the occasional donut

Please apply online and send your current CV / Cover Letter and any further documents supporting your application.

Company Description

To revolutionise the way Accountancy, Health & Safety, HR and IT support is delivered: by having great people, being client focused and developing technology.

Closing Date:

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