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Coordinator - Cardiff

Full Time
Job Sector:
Charity / Not for Profit, Domestic / Cleaning
South Wales
Cardiff, Vale of Glamorgan
Salary description:
£23, 462 per annum
Start Date:
The Wallich
Job Ref:


Reports To: Project Manager

Term: Permanent

Based At: Cardiff

Salary: £23, 462 per annum

Hours of work: 37.5 hours per week, Monday to Friday 9am - 5pm with flexibility

Closing Date: 13 Aug 2018 12:00PM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

The Services operate across Cardiff working with Service Users who are sleeping rough, homeless or at risk of becoming homeless. The Solution Service helps people to find solutions to the problems they are facing. The Service aims to engage vulnerable adults in support services, either by providing the support or signposting to the relevant support, thereby preventing instances of homelessness and increasing independence. The Solution Service is funded on a temporary basis by Cardiff Council.

The RSIT outreach Service works across Cardiff with the Council HANR outreach team in providing and delivering daily support and outreach to people who are sleeping rough or homeless in the city. This Service is usually the first point of contact for people, and it provides humanitarian aid in the community, with the aim of engaging people in/into support services. Both Services aim to locate, identify and work with people who sleeping rough, homeless or vulnerably housed and whose personal problems may exacerbate their situation, and to support these people in addressing their support needs and issues. The RSIT Service is funded through Section 180 Funding and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

i) Promoting Personal and Community Safety

ii) Promoting Independence and Control

iii) Promoting Economic Progress and Financial Control

iv) Promoting Health and Wellbeing

Purpose of Role

To provide assistance to the Projects Manager in all aspects of the day to day running of the Services and to ensure relevant issues are brought to the attention of the Manager, along with deputising for the Manager when necessary.  To ensure the team has a consistent understanding of the mission, values, aims, objectives and policies and procedures of both the organisation and the project, to ensure that reports and finance information is provided on time to Central Services, Commissioners and Funders and to ensure the consistent and equitable application of policies and procedures with respect to both service users and staff.

Person Profile


  • Knowledge and understanding of Homelessness Law and DWP Benefits
  • Knowledge and understanding of Discovery support planning, risk and needs assessments
  • Knowledge and understanding of the welfare changes and the potential implications to housing related support and vulnerable people
  • Knowledge and understanding of how various issues can affect individuals, their vulnerability, and the consequential impact on communities
  • Knowledge and understanding of the legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act)


  • Experience of managing and leading teams and individuals is desirable
  • Experience of working with individuals with complex needs
  • Experience of housing related support
  • Experience of monitoring and reporting systems
  • Experience of managing and controlling budgets is desirable
  • Experience of preparing reports to a wide-ranging audience

Skills and Abilities

Working with Vulnerable People:

  • Able to engage with diverse people and understand and value diversity.
  • Able to respect personal choice and work non-judgementally with people who hold different views and lifestyles from your own.
  • Able to work within and understand the importance of professional boundaries.
  • Able to manage conflict and effectively deal with challenging situations.
  • Able to work in a solution focused approach with effective motivational skills.
  • Effective interpersonal skills and emotional intelligence.

Community Partnership and Networking:

  • Able to professionally and effectively represent the wishes and best interests of clients and the organisation.
  • Ability to build beneficial relationships with a range of agencies and people at front line and senior levels.
  • Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice
  • Confident and able to lone work on own initiative and without close supervision.

Project and Team Working

  • Ability to form positive working relationships with members of the team and the wider organisation.
  • Reliable and possess an understanding of how your personal lifestyle can have positive and negative impacts on your own performance and attendance.
  • Ability to gather and provide appropriate information and data.
  • Excellent communication skills, verbal and written.
  • Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.
  • Flexible and able to meet the changing needs of the service and the organisation.
  • Committed to own continued professional development.


  • Driving licence and own vehicle is essential.
  • Able to work and travel across Cardiff is essential
  • Ability to communicate in Welsh is desirable but not essential

All Wallich staff are required to attend a 5 day induction at the commencement of their employment at The Wallich at the beginning

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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