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Member Accounts Team Coordinator

Member Accounts Team Coordinator

RCN Cardiff Gate Office, 35 hours per week, Fixed Term Contract or Secondment until December 2018

£29,694

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with around 435,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We’re number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

As our Member Accounts Team Coordinator you’ll use your positive attitude, your knowledge of working in a complex administration environment, and your ability to deliver exceptional customer service. Your enthusiasm, creativity and positivity will be key to your success in this role.

It's a job full of possibilities as you will be supporting the delivery of a first class service to our members. We'll look to you to lead by example, to be calm and collected, to prioritise your own and the team’s workload, and to coach and support your colleagues to drive the team forward. It's a great way to build on your knowledge of our work and develop your potential.

As well as exceptional customer service, you’ll need sound knowledge of administrative support systems and working practices.

To join us you’ll need to be a confident and approachable leader. You’ll have a strong and proven ability to develop and maintain strong professional relationships and encourage close collaboration between teams and departments.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

As well as exceptional customer service, to join us you'll be able to use Microsoft Office Packages, including MS Dynamics, Word, Excel, Outlook and the internet, to a high standard. Your interpersonal skills will be exceptional, as the ability to build effective relationships with internal and external stakeholders will be vital. Your multi-tasking and prioritisation skills will be highly developed.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

For more information or for an informal discussion please contact John Young, Member Accounts Team Leader on 02920 546 481.

To apply for this role, please click here or the Apply Now button below:

Closing date: Midnight on 16 July 2018.

Assessment Centre date: 25 July 2018.

Interview date: 30 July 2018.

Company Description

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with around 420,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We’re number 30 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Best Companies Accreditation for 2015 and are accredited with Investors in People Gold Standard.

Closing Date:
17/07/2018

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