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Support Worker

Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Newport & Torfaen, Blaenau Gwent
Salary description:
£18, 746 - £21, 962
Start Date:
Torfaen and Blaenau Gwent Mind
Job Ref:

Support Worker

Salary: Scale NJC Scale Points 19 - 24 £18,746 - £21,962

Location: Clients home and properties owned and managed by Torfaen & Blaenau Gwent Mind

Contract hours: 37 hours per week

Type of Contract: Permanent (subject to funding)

Responsible to: Support Service Manager & Housing Service Manager

Expenses: Expenses incurred whilst travelling between primary and additional work places will be reimbursed. 

Job Purpose

Enable and support people to;

  • Live independently in their own homes
  • Manage their mental health
  • Enhance the quality of their everyday lives
  • Maintain their tenancies with structured housing related support
  • Reduce isolation through community based interventions
  • Prevent or delay poor physical and mental health by proactively developing creative ways to positively engage with clients, focusing on the wellbeing benefits of the services on offer
  • Encourage building new friendships and community links and actively contribute themselves where possible.

Specific Responsibilities

  • To work with clients on a weekly basis in their own homes and within their local community delivering housing related support. Offer support with all matters of household management and finance/budgeting. Seek to motivate individuals to maintain a reasonable standard of living and enable them to make supportive links within their local community. Ensure that clients have accurate and current information on their tenancy and/or arrears. Offer and give practical assistance when required and appropriate.
  • Offer support with personal difficulties and help people find appropriate therapeutic services. Ensure that clients have accurate information on their own mental health. Give support and encouragement when needed.
  • Play a key role and work as a part of the team in the assessment of needs for the individuals referred to Torfaen and Blaenau Gwent Mind. Obtain additional information as necessary, including forming relationships with professionals and agencies within the community.
  • Work with client to develop a support plan dependent upon the needs of the individual and ensure support is delivered in a structured, methodical manner which reaches goals and outcomes.
  • Effectively manage and maintain own caseload of clients as directed by Line Manager.
  • Gather relevant and up-to-date information on local community facilities and services.
  • Work in accordance with Torfaen and Blaenau Gwent Mind's policies and procedures.
  • Carry out any other reasonable duties as required by your Senior Support, Line Manager, Senior Management, or Board Members of Torfaen & Blaenau Gwent Mind.

Team Responsibilities

  • Work as part of a team to deliver a high standard of service to clients.
  • To establish and maintain good links with local statutory and voluntary agencies and other community resources, or specialist agencies to support service users.
  • To maintain confidentiality in line with organisational policy in relation to service users, staff and business confidentiality.
  • Have an awareness of and commitment to Torfaen & Blaenau Gwent Mind’s Policies and Procedures and Vision.

Person Specification



  • At least 2 years’ experience of support work.
  • Ability to listen.
  • Ability to prioritise workload and work on own initiative.
  • Be committed to the provision of a high quality service.
  • Ability to work alone and on own initiative.

Skills and abilities


  • Ability to work on own initiative, solving complex problems in a methodical way.
  • Able to display tact and understanding when dealing with clients.
  • Ability to move between sites during the working day.
  • Ability to communicate at all levels, in a way that results in effective action, expressing ideas and decisions in an open and confident manner.
  • The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.
  • Ability to deal sensitively and appropriately with others and works in an honest and ethical way.
  • An ability to be self-servicing in the use of IT applications and basic keyboard skills to record activities, maintain records and to send and receive emails including complex spreadsheets.
  • The ability to understand and implement professional boundaries.
  • The ability to actively contribute ideas and suggestions that improve the quality of service.
  • Ability to empower others.      
  • Good interpersonal skills, with the ability to build and maintain relationships.
  • Experience of working as part of a team.
  • An understanding of equal opportunities.     
  •  It is essential that the post holder can occasionally work outside normal working hours – evening or week-ends.
  • An understanding of confidentiality and privacy.
  • Experience of supporting vulnerable people.
  • The ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a wide variety of cultural and social backgrounds.



  • An understanding of mental health issues and the need people with mental health problems is essential for this post.
  • A good knowledge of Health and Safety.
  • Ability to prioritise workload, to work on own initiative and as part of a team.
  • A commitment to provide high quality services.
  • Commitment to aims and objectives of the organisation.
  • An understanding of confidentiality and privacy.
  • An understanding of Equal Opportunities.
  • Commitment to on-going personal development.


  • Knowledge of working in a community setting.
  • Knowledge of benefit system.
  • Experience of working with groups.
  • Knowledge of Mental Health and Community Care strategies.
  • Knowledge of “supporting People” legislation/outcomes.

Education & training


  • Good standard of English language
  • Desirable
  • Basic first aid
  • Some counselling skills
  • Advice and Guidance Qualification

Other requirements


  • A commitment to upholding and working to the values of Torfaen & Blaenau Gwent Mind.
  • Committed to continuing professional development.
  • A willingness to work flexibly in response to changing organisational requirements and work outside of office hours on occasion.
  • Clean driving licence and use of a car.

Please download the application form below and submit online instead of your CV.

Download Documents

Company Description

Torfaen and Blaenau Gwent Mind is a registered charity and a company limited by guarantee.

Formally known as Pontypool Mind and was established in 1986. Torfaen Mind is affiliated to National Mind which is the leading mental health charity in England and Wales.

Download Documents

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