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Deputy Warehouse Manager

Full Time, Managerial / Executive
Job Sector:
Logistics / Transport, Manufacturing / Warehouse, Medical
South Wales
Salary description:
up to £25, 526 gross per annum + £1500 time and attendance bonus
Start Date:
Respond Healthcare Limited
Job Ref:

Deputy Warehouse Manager

Taffs Well


Cover all aspects of day to day running of the Warehouse and Customisation Facility, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreements and departmental KPIs. Manage inspection of all in-coming materials / products.


Resource Allocation

  • Supervise the day to day activities of a warehouse department ensuring excellent customer service, high productivity, scheduling staff and ensuring a safe work environment
  • Manage and coordinate the smooth running of all on site customisation machines, ensuring peak performance is achieved
  • To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
  • Monitor all activities within the Warehouse and Customisation Facility, to ensure the efficient allocation of duties
  • Rotate staff in accordance with current standards
  • Conduct regular one-to-one meetings, plus employee appraisals

Controlling Internal & External Material Flows

  • Be responsible for the goods in / out process ensuring materials and goods are handling in a safe and orderly way
  • Plan and co-ordinate the incoming goods, storage and dispatch of items in a timely and efficient manner to achieve your team objectives and Key Performance Indicators (KPIs), as determined by the Warehouse Manager
  • Liaise with the carriers used to ensure efficient delivery to customers

Stock Analysis & Control

  • Be responsible for ensuring that the quality of the product and service within the Warehouse is maintained at the highest possible standards for the customer
  • Ensure the quality of the product and storage condition is maintained at the highest possible standard
  • Maintain the accuracy of stock always using stock rotation and by promptly investigating any stock discrepancies
  • Maintain quality, batch control and traceability of stock and to ensure the department operates to the quality manual
  • Organizing and ensuring accurate and periodic cycle counts and stock takes.
  • Handle and administer all third world stock
  • Ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-confirming product
  • Check all goods returned in accordance with the goods return policy
  • Manage the association of all products to the correct barcodes were applicable

Other Duties

  • Liaising with other departments within the business group to ensure the common goal is achieved
  • Responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
  • Responsible for site security as well and a key holder for the site
  • Adhere to the company’s Quality policy and Environmental policy
  • Maintain always a system of document control and archiving
  • Prepared to undertake any internal / external training as required
  • Carry out internal audits when required
  • Flexible as possible with working hours at times of heavy workload
  • Undertake other duties as may be reasonably required


The candidate should show key warehousing knowledge and skills, with experience of supervising others to problem solve and evolve teams and facilities that they work.


  • Supervisory experience of a large team within a warehouse environment
  • Experience in using digital warehouse stock control systems
  • Computer literacy
  • Working knowledge of using word processing and spreadsheet packages


  • Bendi forklift certification
  • Warehouse system experience e.g. SAGE, SAP
  • First Aid trained
  • Warehouse relevant training, COSH etc
  • Team management training


  • Creativity – Produces creative and original ideas and solutions.  Likes to find and explore new ways of doing things.  Comes up with alternative possibilities and options
  • Problem solving – Generates and promotes solutions.  Sees clearly which is the best way forward.  Able to make decisions and commitments within appropriate time frame
  • Strategic Awareness – Maintains a strong awareness of long-term goals and plans, keeping the future eventualities and possibilities in mind.  Thinks in a global way and sees the bigger picture.  Is likely to make impact on future direction and outcomes
  • Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events
  • Networking – Feels relaxed about relating to people and soon forges and builds relationships.  Works well in an environment of mutual support and information sharing.  Is not afraid to direct people or ask for their help
  • Team Working – Enjoys participating in group activities and likes to work in close proximity with other people.  Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good
  • Leadership – Likes to take charge of, control and direct the people and activities in their work arena.  Clearly sees the way ahead, influences and encourages others to follow their lead in order to achieve goals
  • People Management – Enjoys identifying and growing talent, encourages and fosters a collaborative approach and holds team members accountable.  Clearly identifies team strengths and utilise these for the overall achievement of business goals
  • Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work.  Is willing to let other people depend on them
  • Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected.  Doesn’t like letting people down and works productively in cooperation with, and support of others
  • Planning and Organising – Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account.  Likes to monitor to ensure that things are implemented and delivered effectively
  • Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’.  Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards
  • Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease.  Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion
  • Interpersonal / Influencing – Deals with others in a convincing way that leads to gaining agreement without relying on hierarchy and shows sensitivity to working relationships.  Doesn’t give up easily in the face of opinions that differ from their own.  Influences others to reach conclusions and gain agreements
  • Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness.  Participates in industry and professional associations



  • Team of 14 working at the Taffs Well Warehouse
  • Working closely with other internal departments to ensure a quality service maintained


  • Meeting and communicating with product suppliers, couriers acting on behalf of the business, plus any other visitors to the Taffs Well site


  • People: 13 Direct reports
  • Budget / resources: Ensure the correct method of carrier is used, plus effectively control stocks to reduce loss
  • Must be able to commute to the Taffs Well site, plus also be open to travel elsewhere within the UK
  • Measure of Performance: Number of complaints received regarding incorrect despatches. Number of complaints received regarding maintenance of Warehouse

Hours of Work: 37.5 hours per week between the hours of 7.00am – 6.00pm Monday to Friday with a 30-minute unpaid lunch break. Additional hours may be required to meet business need

Salary up to £25,526 gross per annum which is dependent on experience and may be staggered on completion of management training

Eligible to benefit from a £1500 time and attendance bonus



Apply online with a full CV and covering letter outlining why you are suitable for the role today

Company Description

We know the difference that the right stoma care can make to your quality of life. That’s why we aim to do so much more than simply deliver to your door.

Through our BHTA-trained support team, community nurses, website and social media pages we also provide a network of friendly support, information and expert advice. Our aim is for you to feel supported and connected, with a personal, caring local service that puts your wellbeing first.

We are part of the family owned Eakin Group – specialists in ostomy care since 1974. We champion quality of life for people living with a stoma, putting your care at the heart of what we do.
Respond Healthcare Limited

Our services are independent, which means you can choose any brand of product and rely on us to deliver.

We value our relationship with you and we’ll always listen to what you need so we can help to make your life better.

Whatever stoma care product you need, as long as it’s available on prescription you can rely on us to deliver it quickly and with absolute discretion.

Closing Date:

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