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Guest Service Assistant - Cardiff Bay

Full Time
Job Sector:
Administration / Office Work, Hospitality / Catering, Hotels / Leisure
South Wales
Salary description:
Depending on Skills & Experience
Start Date:
Holiday Inn Express Cardiff Bay
Job Ref:

Guest Service Assistant

Cardiff Bay


  • Reception duties, including checking in and out of guests, answering telephone, making reservations and dealing with queries and enquiries
  • Cash handling including float counting and banking in compliance with brand standards
  • Communicate any changes to room status throughout the day with housekeeping
  • Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses
  • Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying
  • Preparation of meeting rooms including meeting and greeting of clients, maintenance during the day and clearing after meetings
  • Communication of maintenance issues between house keeping and maintenance technician
  • Taking deliveries from suppliers
  • Completion of tasks as designated per shift
  • Ensuring that cleanliness is maintained in all public areas
  • Have good knowledge of your local area
  • To complete regular room checks and record and service rooms where there is a problem with housekeeping
  • Be aware of IHG Rewards programme and be actively involved in enrolling new members
  • Be actively involved in your personal development and training
  • Any other duties that may be requested by the management 


  • Numerate
  • Good interpersonal skills
  • Organised and systematic
  • Concern for quality of product and service
  • Computer literate
  • Team worker

Please submit your details online via the apply now button below.

Company Description

Holiday Inn Express - Cardiff Bay is owned and operated by Monteacute House Ltd. Our objective is to provide hotels of excellent quality and outstanding cleanliness that represent value for money in a very competitive market. We have successfully delivered new hotel products and maintained its quality throughout the years.

As well as being a member of the Holiday Inn Express group and also part of 4 hotels owned and operated by Monteacute House Ltd, we are able to give a very personal service to our guests whilst also offering all the benefits of a large chain.

Closing Date:

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