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Policy Servicing Team - Temporary - Cardiff Bay

Contract:
Contract, Temporary
Category:
Full Time
Job Sector:
Administration / Office Work, Call Centre
Region:
South Wales
Location:
Cardiff
Salary description:
Competitive Salaries offered
Posted:
25/06/2018
Start Date:
ASAP
Recruiter:
Global Response Ltd
Job Ref:
PS/Temp0618

CUSTOMER SERVICE/ADMINISTRATION JOB OPPORTUNITIES IN ONE OF CARDIFF’S FASTEST GROWING COMPANIES GLOBAL RESPOPNSE, FOR TEMPORARY FIXED CONTRACTS WITHIN OUR POLICY SERVICING TEAM.

Contract: Temporary

Category: Full Time

Job Sector:  Administration / Multilingual Jobs

Region: South Wales

Location: Cardiff Bay

Salary description: Competitive Salaries offered

Start Date: ASAP

WELCOME TO GLOBAL RESPONSE

We are a dynamic and expanding company with contemporary offices in Cardiff Bay, overlooking Roath Basin.  Our private roof terrace is an enviable suntrap in the summer months for the team who regularly socialise together outside of work.

We have built a reputation within the industry as a company who looks after their staff, delivering excellent training and career progression.  In fact, many of our employees have been with us for more than 10 years.  

Our highly experienced team provides an award-winning service to customers and their families who have suffered injury or illness while abroad, as well as supporting our clients across all aspects of the industry, from the initial purchase of an insurance policy to any claim that may arise.  We work with industry trade groups, major insurers and underwriters worldwide, ensuring that travellers, policy holders and corporate clients receive the best possible service.

As our new and existing departments sustainably grow, we are now recruiting to serve a new venture in our company’s portfolio and to cover the busy Summer season that is fast approaching.

We welcome applications from candidates who are currently or have previously worked in call centres, however we are not a sales or targeted environment.

We also encourage language speakers to apply particularly those speaking French, German, Greek, Italian, Portuguese and Spanish.

THE POLICY SERVICING TEAM:

We provide a service to policy holders of travel insurance when making a claim against their policy, you will be responsible for supporting them through every query they may have.

This is perfect for university or school students during the Summer break.

Normal business hours are Mon-Fri 08:00am - 8:00pm

You will need to have outstanding people skills, as you will be interacting with policy holders on the phone and by email.

This may be from the original purchase of the insurance to assisting with the claims process. You must be confident on the telephone, with a polite demeanour. Experience in a call-centre environment is beneficial, however we are not target driven and therefore do not class ourselves as a call-centre. Excellent written English and grammar is crucial for this role. A positive and professional attitude is important and you must be adaptable when dealing with all clients, providers and patients.

GLOBAL RESPONSE WORKS ON BEHALF OF FCA REGULATED COMPANIES AND WILL THEREFORE CARRY OUT BACKGROUND CHECKS.

To apply for this role, please submit your details online via the Apply Now button below.

Company Description

Global Response is an award-winning leader in travel medical assistance and claims management.

Established in 1998, Global Response has developed best-in-class operations, systems design and structure, cost containment and management, and fraud identification.

Underpinned by an extensive, worldwide agent network, Global Response is truly an international player in the market. With a multilingual customer support team, Global Response is capable of handling cases in any country 24 hours a day, 7 days a week, 365 days a year.

Global Response is an integral subsidiary of International Medical Group® (IMG®), a leader in global benefits and assistance services for more than 25 years.”

Closing Date:
26/06/2018

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