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Street Homelessness Information Network Officer

Full Time
Job Sector:
Charity / Not for Profit, Nursing / Social Care
South Wales
Salary description:
£19, 566 per annum
Start Date:
The Wallich
Job Ref:

Street Homelessness Information Network Officer

Reports To: SHIN Manager

Term: Fixed Term

Based At: Cardiff

Salary: £19, 566 per annum

Hours of work: 37.5 hours per week, with flexibility for occasional evening and weekend work where the need arises

Closing Date: 04 June 2018 9:00AM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

This Project has three main elements:

To develop a network of ‘rough sleeping volunteers’ across Wales (SHIN teams), focusing on areas which do not already have dedicated outreach teams or rough sleeping services. The project would identify and support appropriate services, community groups, faith groups in how to respond to rough sleepers, ensuring they are fully aware of rough sleepers’ rights and the related information for effective signposting to the appropriate agencies and services. Training in Health and Safety, and supporting rough sleepers would be provided.

To provide training and to promote the widespread adoption of a continual monitoring approach using a single cloud-based software solution, that can link up all services supporting and monitoring rough sleepers.

To promoting StreetLink throughout communities; ensuring that local authorities and their respective responding teams are fully connected and use the referral information in an efficient and collaborative manner, with outcomes being consistently reported back.

Purpose of Role

To assist the SHIN Manager in creating SHIN teams across Wales, and to establish and promote a consistent and coordinated Wales-wide approach to responding to and monitoring of rough sleepers, with the goal of ensuring:

  • Faster and more effective interventions resulting in reduced levels of sleeping rough.
  • Improved county based and cross border working resulting in less duplication, and improved information sharing and rough sleeper case management.
  • Increased and more effective use of Streetlink in all areas of Wales.
  • Robust rough sleeping data is consistently and continually collected on a year-round basis.

Person Profile 


  • Understanding of the risks and needs of people suffering from homelessness and rough sleeping.
  • Knowledge and understanding of the Housing (Wales) Act 2014.
  • Knowledge and understanding of cloud-based computing.
  • Knowledge and understanding of the implications of Welfare Reform.
  • Knowledge and understanding of how various issues can affect individuals, their vulnerability, and the consequential impact on communities
  • Understanding of the legal frameworks within which you are expected to work (e.g. POVA, Children’s Act, Mental Health Act, Health and Safety at Work Act, Misuse of Drugs Act).
  • Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.
  • Knowledge and understanding of the need for professional boundaries.
  • Knowledge and understanding of the value of risk and needs assessments.
  • Knowledge and understanding of the charitable sector.
  • Knowledge and understanding of brand enhancement and protection.

Attitude and values 

  • Positive can-do approach to developing services for vulnerable people.
  • Optimistic problem solver.
  • Emotionally intelligent and empathetic.
  • Embraces and drives change.
  • Self-disciplined with a passion to deliver excellent results.


  • Delivery/development of services for vulnerable groups.
  • Using and developing database systems to monitor specific areas of work.
  • Using cloud-based computing systems.
  • Producing detailed statistical and analytical reports and the ability to analyse data and solve problems.
  • Working with volunteers and providing training and development opportunities.
  • Using Microsoft Word, Excel and MS Outlook to intermediate level.
  • Self-motivating, and motivating others, to engage positively with change and innovation.
  • Working with diverse people in a non-judgemental way, respecting their personal choices
  • Professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with agencies and internal staff.
  • Effectively dealing with challenging situations whilst maintaining professional boundaries.
  • Organising resources and prioritising workloads to meet deadlines.
  • Lone working on own initiative.
  • Experience of using digital communication in a personal or work capacity.


  • Excellent administrative skills.
  • Willingness to work across Wales and flexibility. 
  • Ability to communicate in Welsh is desirable but not essential.

Interview date: 4th June 2018

Induction details:

New starters at The Wallich will be required to complete a 5 day Induction in Cardiff at the commencement of their employment.

  To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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