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Conflict Resolution Worker - Carmarthenshire

Part Time
Job Sector:
Charity / Not for Profit, Financial Services / Insurance, Nursing / Social Care
West Wales
Salary description:
£19, 566 per annum on a pro rata basis
Start Date:
The Wallich
Job Ref:

Conflict Resolution Worker

Reports To: Assistant & Project Manager

Term: Permanent

Based At: Carmarthenshire

Salary: £19, 566 per annum on a pro rata basis

Hours of work: 15 hours, 2 days a week working 9.00 - 5pm

Closing Date: 29 May 2018 12:00PM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

The project operates across Carmarthenshire working with young people and their families to provide an appropriate level of service which reduces vulnerability and the risk of homelessness when family breakdown occurs. Additionally the project also works within people’s homes or in the community with neighbours, landlords and tenants in dispute to assist in the prevention of homelessness. The project is funded through the Homelessness Prevention Fund and is required to meet Key Performance Indicators agreed with the Welsh Government.

Purpose of Role

To coordinate and provide a conflict resolution service that enables and empowers individuals to address disputes, housing, and/or personal difficulties and ultimately improve their ability to maintain their accommodation. The service will not create or increase dependence. It will ‘do with’ rather than ‘do for’. The service will help people resolve situations which they have through family issues, antisocial behaviour or landlord issues.

Person Profile

  1. Knowledge

Knowledge and understanding of current Homelessness Law, the Criminal Justice System, DWP Benefits, and the current legal framework within which you are expected to work.

Knowledge and understanding of the variety of the tools available to mediation in conflict resolution.

Knowledge and understanding of the reason why conflict can occur between various parties, i.e. tenants, neighbours and family relationships.

Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.

Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.

Knowledge and understanding of the need for professional boundaries.

    2. Experience

Experience of working with individuals with complex needs.

Experience of Conflict Resolutions services or homelessness (this can be from a personal perspective).

Experience of working with individuals in conflict on a one to one basis.Experience of completing needs and risks assessments.

Experience of monitoring and recording systems.

Experience of working with diverse people in a non-judgemental way.

Experience of effectively dealing with challenging situations whilst maintaining professional boundaries.

Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.

Experience of lone working on own initiative and without close supervision.

Experience of organising resources and prioritising workloads to meet deadlines.

            3. Other 

       a. Driving licence and own vehicle is essential.

       b. Ability to communicate in Welsh is desirable but not essential.

  Induction details:

New starters at The Wallich will be required to complete a 5 day Induction in Cardiff at the commencement of their employment.

    Interview date: 8th June 2018

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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