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Team Leader - Cardiff & Vale

Full Time
Job Sector:
Nursing / Social Care
South Wales
Cardiff, Vale of Glamorgan
Salary description:
Salary to be agreed
Start Date:
Gofal Cymru Care
Job Ref:


LOCATION: Within the care establishments of Gofal Cymru Care
Care Home Manager
Agreed contracted hours, to include evenings, week-ends, bank holidays, overnight wake-in and sleep-in duties and on-call, for which an extra payment will be made.


The role of a team leader is to work with and supervise a team providing excellent holistic care to residents, promoting their well-being, supporting them in making their own choices and decisions to the maximum of their capability, and promoting their right to be treated with dignity and respect in every aspect of their lives. A team leader is expected to:

  • Oversee, support and mentor junior members of staff and identify training needs. Carry out delegated HR related tasks, including supervisions and return to work interviews following sickness absence, maintaining confidentiality and ensuring appropriate records are kept.
  • Ensure the team adheres to the policies and procedures of GCCL and conforms to statutory legislation and standards set out by regulatory authorities including CIW and HSE.
  • Deputise as required in the absence of the care home manager ensuring the ongoing day to day organisation and smooth running of the home.
  • Liaise and form professional working relationships with residents’ family members, health care professionals and other external bodies to ensure the continued health and well-being of those in our care.
  • Ensure regular team meetings and residents’ meetings take place and follow up on any actions as required.
  • Participate in the assessment, development, implementation and review of service user care plans. Conduct and document care and risk assessments
  • Ensure that service users’ profiles, key-working files and care files are updated and accurately maintained.
  • Contribute to the overall company policy, direction and methods of working by taking part in company strategy days, workshops and team events.
  • Be responsible for making sure accidents and incidents are documented and reported by staff in line with policy and regulations.
  • Develop their own skills and abilities through coaching, supervision, performance appraisals, training and on the job experience and disseminate their experience and knowledge to the staff team as necessary, providing them with an excellent role model.
  • Ensure effective and clearly documented handover systems are maintained to facilitate the effective transfer of information between staff and shifts.
  • Keep abreast of all relevant legislation. Actively promote effective communication and relationships within the team and across the company.
  • Ensure at all times that staff treat service users with respect and maintain confidentiality when receiving, giving, storing, or retrieving information.
  • Take responsibility for rota planning, ensuring that there are sufficient staff available at all times with the correct skills, gender mix and experience for the activities planned.


In addition to the above roles you will also be expected to carry out the following. Please note this is not a complete list of all tasks you may be required to undertake in your day to day role which includes being part of the team providing care services to our residents as well as administration and management duties.

  • Provide leadership to less experienced staff to ensure the development of best care practice and optimal outcomes for service users.
  • Ensure the highest level of holistic care is provided to our service users. Assist them as necessary with self-care skills including eating, drinking, washing, bathing, using the toilet or managing incontinence, dressing and undressing, mobility and transport, getting up and going to bed.
  • Administer medication as prescribed and in accordance with company policy.
  • Establish supportive relationships with service users and encourage the development of stable relationships between service users, their families and friends and other staff. Ensure accurate and timely records are kept of significant service user observations and interactions.
  • Promote the emotional health and self-esteem of service users and support them through changes in living circumstances and personal relationships. Promote their participation in, and enjoyment and understanding of their religion, culture and ethnicity.
  • Support service users in making their own choices and decisions to the maximum of their capability, and ensure that their needs and wishes are fully considered in any decision relating to them.
  • Contribute to the protection of individuals from abuse and be aware of any possible safeguarding issues. Monitor and maintain health, safety and security within the home.
  • Work as an integral part of the team across Gofal Cymru Care, encouraging effective communication.
  • Allocate work to teams and individuals, agreeing objectives and work plans, assessing performance and giving appropriate feedback to individuals and management.
  • Support new staff during their induction periods and assist them to become familiar with their role and the needs of service users, then feedback relevant and accurate information regarding performance to managers.
  • Maintain effective staff discipline, operating at all times within the company’s Disciplinary policy and procedures.
  • Provide general administrative support to the care manager(s) as required.
  • Ensure correct ordering, auditing and storing of medication and COSHH products in accordance with GCCL policies and procedures.
  • Identify and share ideas for improvements in service delivery within the home (s).
  • Promote Gofal Cymru Care’s mission, values, ethos and services internally and externally and act in a professional manner at all time.


A QCF/NVQ Level 3 qualification with willingness to work towards Level 5.

  • Prepared to attend job related training as identified by line management
  • Evidence of having undergone mandatory training.


  • Minimum of one year’s experience working in a care home setting.
  • Previous experience in a leadership / supervisory role.  
  • Experience of mentoring staff and providing them with a good role model.  
  • Experience of working with people with learning disabilities, autism, and/or mental health problems with challenging behaviour
  • Experience of dealing with health care professionals and external agencies.


  • Knowledge in the field of learning disabilities and / or mental health.
  • Working knowledge of safeguarding issues, POVA, DOLS, Social Care & Wellbeing Act.
  • Excellent communication skills both written and oral. Good numeracy, literacy and IT skills. Able to produce clear and accurate reports.
  • Understanding of the requirements of Care Standards and the changes under RISCA.
  • Strong leadership skills and organisational ability. Able to use own initiative as part of a team.
  • Be of a caring nature able to support residents in a patient but firm manner.


  • Physically fit to meet demands of the post
  • Must be a minimum of 21 years of age
  • Able to work flexibly within the rota system to include evenings, week-ends, bank holidays, on call, overnight wake-in and sleep-in, duties.
  • Enthusiastic and self-motivated

To apply please visit the Gofal Cymru Care website by clicking here

Job Description

Application Form

Company Description

Gofal Cymru Care provides quality care and support for younger adults with learning disabilities, autism and mental health needs. We are looking for enthusiastic people to join our team working in our care homes in Cardiff or Barry. Successful applicants will be required to support service users in all aspects of daily living activities within the care home and in the community.

The successful candidates will be enthusiastic to make a difference to people’s lives, be able to use their initiative to make decisions and take responsibility for their actions. You will be an integral part of a team, focused on ensuring the health and well-being of individuals we care for and support are at the heart of everything we do.

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