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Support Worker - Cardiff & Vale

Part Time, Full Time
Job Sector:
Nursing / Social Care
South Wales
Cardiff, Vale of Glamorgan
Salary description:
Salary to be agreed
Start Date:
Gofal Cymru Care
Job Ref:

Support Worker
LOCATION: Within the care establishments of Gofal Cymru Care.

Care Home Manager
HOURS: Agreed contracted hours, to include evenings, week-ends,
bank holidays, wake-in and sleep-in duties.
LIAISING WITH: People with Learning Disabilities, Mental Health needs, their
relatives and carers; Health Care Professionals; A Range of External Agencies.


  • Support service users in all aspects of daily living activities in line with their plan of care;
  • Work in accordance with Gofal Cymru Care’s policies and procedures, legislation and national minimal standards;
  • Meet agreed individual objectives;
  • Promote each service users wellbeing, safety and quality of life;
  • Working within the care establishments of the company, including care homes, supported housing, domiciliary care and any other care settings of the company.

Supporting Clients:

  • Support service users in a way that promotes their independence, equality, diversity and rights, respects the dignity of the individual;
  • Communicate effectively with cultural sensitivity to build and maintain relationships with service users;
  • Contribute to the protection of individuals from abuse;
  • Ensure the needs and choices of service users are identified and supported within the parameters of agreed care plans;
  • Assist service users in their daily activities with self-care skills including eating, drinking, washing, bathing, using the toilet or managing incontinence, dressing and undressing, mobility and transport, getting up and going to bed;
  • Support Service Users to access the community and activities of choice to promote their social inclusion.

Working Practices:

  • Work in accordance with Gofal Cymru Care’s policies and procedures, legislation and national minimal standards;
  • Promote Gofal Cymru Care’s mission, values, ethos and services internally and externally;
  • Promote monitor and maintain health, safety and security within the home;
  • Ensure appropriate, accurate, complete and timely records are kept of significant service user observations and interactions;
  • Comply with Gofal Cymru Care’s policies on the discloser of personal information and on ensuring confidentiality is maintained in line with Gofal Cymru Care’s confidentiality policy;
  • Work in accordance with Gofal Cymru Care’s risk assessment and management plans when working both within our units, in Service Users homes and when accessing the community.

Quality Assurance:

  • Take personal responsibility for ensuring the quality of care to service users is delivered to the highest standard;
  • Identify and share improvements in service delivery within the organisation;
  • Support Gofal Cymru Care’s quality assurance process, involving Service users in reviewing the quality of the service delivered;
  • Participate in meetings to discuss service performance and community issues.

Service Culture and development:

  • Promote Gofal Cymru Care’s mission, values, ethos and services internally and externally;
  • Be open to providing and receiving feedback on performance and act on feedback received.

Managing Resources and Performance:

  • Work in accordance with agreed shift rota and arrive on time;
  • Assist in the effective administration of the service;
  • Make a positive contribution to the development of others in the team;
  • Develop your own skills and abilities through supervision, performance appraisals;
  • Training and on the job experience. Demonstrate you can be relied upon to deliver what you have promised;
  • Work towards agreed performance and training objectives for the year and review progress in supervision and management meetings regularly.

Other Duties:

  • This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in           discussion with the care home manager;
  • Assist with cleaning duties within the service when these are not undertaken by service users (supported by members of staff) as part of their communal responsibilities;
  • This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder;
  • The post holder is expected to comply with all relevant Organisational Policies, Procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information.

To apply please visit the Gofal Cymru Care website by clicking here

Application Form

Job Specification

Company Description

Gofal Cymru Care provides quality care and support for younger adults with learning disabilities, autism and mental health needs. We are looking for enthusiastic people to join our team working in our care homes in Cardiff or Barry. Successful applicants will be required to support service users in all aspects of daily living activities within the care home and in the community.

The successful candidates will be enthusiastic to make a difference to people’s lives, be able to use their initiative to make decisions and take responsibility for their actions. You will be an integral part of a team, focused on ensuring the health and well-being of individuals we care for and support are at the heart of everything we do.

Closing Date:

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