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ICT Apprentice - Cardiff

Full Time, Student / Graduate
Job Sector:
IT / Technology, Property / Lettings / Surveying
South Wales
Salary description:
Start Date:
Wales & West Housing
Job Ref:

ICT Apprentice
Location: Head Office, Archway House, 77 Ty Glas, Llanishen, Cardiff CF14 5DU


Wales & West Housing (WWH) are one of the leading housing providers in Wales. We operate in social housing and provide quality, affordable homes and services to more than 19,000 people living in Wales from all kinds of backgrounds.

In the same way that we support our residents to find a home we want to support you to find your next employment opportunity.

People from all kinds of backgrounds can have the right values to work in our sector and it is important to us that we help remove any barriers that could be preventing you to move into work.

Don’t worry if you haven’t got any recent experience or qualifications we still want to hear from you! We are looking for someone who is ready to work, reliable, hardworking and committed. In return we are offering the opportunity to learn new skills while you earn.

The opportunity

Hours: 37 includes college attendance every Wednesday 3-8pm

College: Cardiff & Vale College

Qualification: As part of the Apprenticeship you will have release to Cardiff & Vale College to study a Edexcel BTEC Level 3 Certificate and Diploma in ICT Systems and Principles which will provide an excellent entry level qualification for a career in ICT.

Salary: The current minimum wage rate for an apprentice

Location: Head Office, Archway House, 77 Ty Glas, Llanishen, Cardiff CF14 5DU

The Organisation 

Wales & West Housing (WWH) are one of the leading housing providers in Wales. We operate across 15 local authority areas, providing quality, affordable homes and services to more than 19,000 residents. We are a major Welsh employer, with 400 staff at WWH and 200 staff in our two subsidiary companies, a figure that is growing year on year. We have been established since 1965, and we have grown from our first scheme of 49 flats in Cardiff, to over 12,000 properties across Wales. We have three main office sites; Head Office in Cardiff, a North base in Ewloe, and an office in Newcastle Emlyn with the majority based in South Wales. Most of our staff work remotely out in the communities we support.

WWH are a Systems Thinking organisation and as such are continually improving the way we work. We are really proud of the fact that our staff love working for us, a lot of this is down to the unique culture we have here at WWH. We are ranked as the top Welsh not-for-profit organisation in the 2018, Sunday Times Best Companies list and fourth the UK, we have been in the Top Ten for the last seven consecutive years. We have recently achieved Investors in People Platinum status, the first Welsh company to do so. Our aim is to create a work place that people want to be a part of, at our brand new offices in Cardiff and Ewloe, we have created an environment where staff feel supported and valued. Values are really important to us at WWH, and you will hear us talk a lot about being a values led organisation and this drives the way we operate and the way we behave.

ICT Department

The ICT Department at WWH is a place of constant challenge and change. We pride ourselves in working with the very latest technologies and methods to support the business. WWH are a Microsoft based organisation with over 100 Virtual Servers (VMware) and in excess of 500 desktop/Tablet devices. We operate across Wales and remote working is critical using Citrix and the very latest Microsoft Cloud services, extensively using SharePoint Online and MS Dynamics to deliver software applications in the field. We have an extensive Cisco based Network and make use of K2 workflow technologies.

Working directly to the ICT Service Desk Team Leader, the apprentice work primarily with the Service Desk team who are responsible for delivering 1st line support to users. There will, during the apprenticeship, be opportunities to work with the Infrastructure Team (MS Servers, Mitel Telephony and Cisco network equipment, including a very large private Wi-Fi network extending across Wales). Our in-house Development team are engaged on a number of exciting projects using MS Dynamics, SharePoint Online and K2 and there will be an opportunity to work with them as well as the internal software testing team.

To apply

We would recommend that you attend one of our open evenings before you apply for this role. The open evening will give you an informal opportunity to meet the team you could be working with, find out more about Wales & West Housing and to gain some employment advice and tips to help with your application. You are welcome to bring a family member or friend along with you so they can find out more too.

Our open evenings will be held at Archway House, 77 Ty Glas, Llanishen, Cardiff CF14 5DU on Monday 14th May and Monday 21st May. Please arrive for a 17.30 start.

If you have any questions or would like to register to attend an open evening please contact our People Development Team on 029 20 415351 or email

To view the role press here of the 'Apply Now' button below

If successful interviews will be held in June.

We want to make sure that our opportunities are available and accessible to everyone.  If there are barriers that are stopping you from applying, such as worries about transport costs or money for work clothes and equipment, please let us know as we might be able to help. 

Company Description

Wales & West Housing is an innovative and dynamic organisation that empowers its staff to drive the business forward and to add real value to the organisation. We are committed to equality of opportunity in all our work.

WWH owns over 11,500 high quality, affordable homes meeting housing and communities’ needs across Wales. These include more than 3,000 dedicated properties for older people as well innovative supported housing solutions for people with a range of particular needs. Our vision is to achieve strong, sustainable growth to make a difference to people’s lives, homes and communities.

Closing Date:

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