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Maintenance Co-Ordinator - Cardiff

Full Time
Job Sector:
Charity / Not for Profit, Mech. / Electrical / Maintenance, Nursing / Social Care, Property / Lettings / Surveying
South Wales
Salary description:
£23, 462 per annum
Start Date:
The Wallich
Job Ref:

Maintenance Co-Ordinator

Reports To: Head of Facilities

Term: Permanent

Based At: Cardiff, Wales

Salary: £23, 462 per annum

Hours of work: 37.5 hours per week, Monday - Friday 9.00am - 17.00 with occasional evening and weekend working as required.

Closing Date: 21 May 2018 12:00PM


The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.

Project Description

The Facilities Department operates across Wales and is responsible for ensuring that all projects are compliant with necessary health and safety legislation and meet required standards, as well as managing a comprehensive planned, cyclical and responsive maintenance service to all The Wallich’s owned, managed and leased properties.

Purpose of Role

The Maintenance Co-ordinator is responsible for the development, implementation of a comprehensive reactive, planned and cyclical maintenance repair service, ensuring a quality standard of workmanship is provided throughout services delivered and contracted. Ensuring our buildings and practices are operated to meet compliance with health and safety regulations, policies and procedures, thus maintaining the quality standards of Wallich properties. The Wallich has many properties in Cardiff and the surrounding areas that require maintenance, as well as further afield. Being part of the Facilities Department means work will not be restricted to Cardiff and as such travel to multiple sites across Wales is also required.

Person Profile


  • Detailed knowledge of building construction and current legislation within the property maintenance field.
  • Excellent technical knowledge of building construction, defect identification and repair.
  • Appropriate trade based qualification, apprenticeship or multi trade knowledge.
  • A strong knowledge and understanding of current Health and Safety legislation, Institution of Occupational Safety and Health (IOSH) qualified or similar is desirable but not essential.
  • Knowledge and understanding of quality assurance processes and commitment to continuous improvement.
  • Knowledge and understanding of the budget setting and managing process.
  • Knowledge and understanding of project management processes.
  • Competent using Microsoft Word, Excel and MS Outlook and case management systems to an intermediate level.
  • Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.
  • Knowledge, understanding and commitment to equal opportunities.
  • An understanding and need for professional boundaries.


  • Experience of managing a comprehensive maintenance service.
  • Experience of managing and controlling budgets.
  • Experience of inspecting completed works and surveying properties.
  • Experience of managing and leading teams and individuals.
  • Experience of handling complaints and difficult situations including undertaking investigations.
  • Able to manage conflict and effectively deal with challenging situations.
  • Experience of working in a housing focused environment including direct liaison with customers, clients & residents.
  • Good understanding of the health and safety requirements that affect the operation and management of housing maintenance services, specifically including CDM Regulations, Asbestos & Legionella Regulations.
  • Experience in compiling tender, specifications and the ability to understand detailed construction drawings.
  • Experience of preparing reports to interpret performance, data and trends to a wide-ranging audience.
  • A background or experience in the building or trades sectors or general facilities maintenance.
  • Ability to lead by example, influence, direct and motivate a team to achieve agreed targets.
  • Commitment to involving residents in the monitoring and delivery of the maintenance service.
  • Excellent communication skills, verbal and written with the ability to communicate with a wide range of people.
  • Ability to implement new systems and working practices.
  • Good organisational skills.
  • Ability to build beneficial relationships with a range of agencies and people at front line and senior levels.
  • Ability to formulate and implement policies and procedures and review their effectiveness.
  • Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice.


  • Driving licence and own vehicle essential.
  • Able to work flexibly in line with the requirements of the organisation.
  • Ability to communicate in Welsh is desirable but not essential.
  • Able to lone work and travel across Wales as required.

Interview date: 30th / 31st May 2018

Induction details: New starters at The Wallich will be required to complete a 3 day Induction in Cardiff at the commencement of their employment.

To apply, please visit our website by clicking here or the “Apply Now” button below

Company Description

The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Personal Development:

We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.

Closing Date:

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