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Customer Service Advisor - Cardiff

Full Time
Job Sector:
Administration / Office Work, Call Centre, Charity / Not for Profit, Nursing / Social Care, Property / Lettings / Surveying
South Wales
Salary description:
£22, 352.00pa
Start Date:
Job Ref:

Customer Service Advisor
Based at Newport Road, Cardiff
37 hours per week, Monday to Friday, between 8am and 5pm on a rota basis
Fixed Term Contract for a period of 6 months to cover maternity leave

Can you deliver outstanding customer service?

Linc is a registered social landlord operating across 10 local authority areas in South Wales, providing good quality social housing to local communities. Linc believes that every person has a right to enjoy life in their own way, providing they don’t adversely affect the lives of those living and working around them. We work with partner agencies and residents to achieve safer, stronger communities, making our neighbourhood’s a good place to live.

About the role...

To help us deliver outstanding customer service, our front line customer contact team act as the first point of contact for our customers via the telephone and for face-to-face enquiries.

The role includes a variety of administrative tasks including allocation of void properties and housing benefit administration, and liaising with our contractors on repair issues. No two days will be the same and you must be able to juggle manage a variety of administrative tasks and handle telephone callers and visitors with professionalism at all times.

You will be  enthusiastic, with strong administrative, organisational and problem solving skills, and enjoy being part of a busy team.  The ability and confidence to communicate effectively, both verbally and written, is essential, providing general advice and information to our customers, suppliers and other key stakeholders.

A cool head will be needed at all times as you must be able to prioritise conflicting demands and manage sometimes challenging situations with initiative and confidence.  It goes without saying that you should be professional, flexible, reliable and well organised with the ability to prioritise tasks throughout each day.

As well as having front line customer contact and administrative experience, any previous experience of working in or alongside a social housing organisation would be an advantage, as would any knowledge of welfare reforms, rent arrears, repairs and maintenance.

Making your application

If this is the role for you then we are waiting for your application!  The closing date for applications is 3rd December 2017 @ 23:59

Good Luck! 

Company Description

Linc specialises in the provision of affordable housing, social care and health services in Wales. We are a socially responsible business and have successfully operated for over 30 years. Our business is made up of 3 distinct parts: Linc Homes, Linc Care and Linc Business Services.

Linc Homes provides social and affordable homes to rent and buy. We deliver a comprehensive management and maintenance service to our tenants.

Linc Care provides independent living services in Wales, including nursing care for elders. We have an exciting programme of expansion underway with career opportunities available for those who want to help us make a difference.

Linc Business Services provides IT, Finance, HR and Land & Property services across the business.

Closing Date:

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