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Team Leader - Cardiff

Full Time
Job Sector:
Call Centre
South Wales
Salary description:
Start Date:
Webhelp UK
Job Ref:

04756 - Team Leader
Job Category: Call Centre
Location: Cardiff
Type of Employment: Permanent
Full Time (40)


Are you looking for a Team Leader Job Opportunity?

We are currently recruiting for Team Leaders to be based within Cardiff City Centre. We are offering a salary of up to £25,000 plus possible on target earnings of £3,000 per year.

Located close to the Principality Stadium we are in the heart of Cardiff City Centre with great commuter links and fantastic amenities on our door step.

Your New Company

As one of the UK’s fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

Your New Role

As a Team Leader you will lead, motivate, support and drive the performance of your advisors within a fast paced, dynamic call centre environment between the operational hours of 8.00 am-9.00 pm on a rotational basis.

One of your biggest challenges will be balancing the need to manage customer and client expectations, whilst ensuring your team deliver their key operational targets.

What You Will Do

  • Lead a team of advisors to deliver amazing results through great customer service
  • Engage, motivate and inspire your team to always give their very best
  • Under your exceptional leadership, your teams will have what it takes to understand the customers’ needs
  • Enable your team to have the right blend of skills through coaching, performance improvement and continuous development
  • By demonstrating a passion, you will ensure your team are fully informed about the innovative products and excellent services available to customers, while working within a compliant environment

What You Will Need To Succeed

  • Previous experience of working in a fast paced environment would be desirable
  • A proven track record of demonstrable results attainment, leadership and team management skills is essential
  • Results focused and committed to the values surrounding outstanding service delivery through effective people management
  • A positive and energetic approach to drive company and client requirements
  • Sound interpersonal skills centred around communication and influencing
  • Attention to detail and the ability to identify a problem and provide a solution

What You Will Get In Return

A competitive salary plus benefits package including employee discounts & reward schemes. We also offer great progression opportunities, plus a generous holiday allowance.

What You Need To Do Now

If you feel you have the skills and experience to match the profile for this role click "Apply" now we would love to hear from you.

Company Description

As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We need people with personality; people who have what it takes to master the art of communication. If you want to work in a fun, vibrant workplace, in a role with great rewards and progression, you’ll find plenty of opportunities here.

Closing Date:

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