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Customer Service Adviser - Cardiff - TAFF/ 295

Full Time
Job Sector:
Administration / Office Work, Call Centre, Charity / Not for Profit, Property / Lettings / Surveying
South Wales
Salary description:
£18, 887 – £20, 055 per annum
Start Date:
Taff Housing
Job Ref:

Customer Service Adviser
35 hours a week
£18,887 – £20,055 per annum
Located in Cardiff

Taff is a not-for-profit, community based Housing Association located in Cardiff with 1,300 properties; we also provide support services to over 450 households in South Wales.

This post will be within our Maintenance department who provide a housing related maintenance service to our Tenants.

You will be the first point of contact for any maintenance related queries and will be expected to provide administration support for the department. You will have excellent communication skills and be an experienced user of computer systems and Microsoft packages. Your ability to work in an organised manner within a busy team is a must.

If you have the skills outlined above and believe in delivering excellent customer service then we look forward to receiving your application.

Closing Date: Monday 23rd October 2017 at 9am

Interview Date: Monday 30th October 2017

If you are interested in the above position please click the ‘Apply Now’ button and you will be redirected to the Taff Housing Website.

No Agency Calls Please

Company Description

Taff was established in 1975 to purchase and refurbish inner city homes that had fallen into poor condition.

Today it is a successful community based Housing Association with over 1200 homes in the Canton, Fairwater, Grangetown, Riverside and Butetown areas of Cardiff, as well as specialist supported housing projects for young women in Roath and Canton. Our Head Office, Alexandra House, is located in Canton, within easy reach for our Tenants. Taff is one of the best performing Housing Associations in Wales.
In addition to our landlord role, we are major support providers, having secured contracts from a number of local authorities in South East Wales. Taff is committed to equality of opportunity, and is keen to promote diversity in employment and service delivery.

Our strengths include specialist housing and support for BME communities, working with young women and their babies, family support, floating support for older people, and high level ‘forensic’ support. The Association has a commitment to excellence and to customer involvement, which has contributed to winning several awards and receiving the best Housing Association report in Wales from the Wales Audit Office.

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