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Mountain Training Commercial and Operations Manager

Full Time, Managerial / Executive
Job Sector:
Hotels / Leisure, HR / Training, Services / Miscellaneous
North Wales
Salary description:
£23, 000 – £26, 000 dependant on the skills and experience
Start Date:
Mountain Training
Job Ref:

Mountain Training Commercial and Operations Manager

Salary: £23,000 – £26,000 dependant on the skills and experience of the successful applicant

Employed by: Mountain Training England (MTE)

Full Time: This is a fixed term 12 month maternity cover post, full time - 35 hours per week. 25 days annual leave, plus bank holidays. 3 month probationary period.

Post Location: Siabod Cottage, Capel Curig

Line management and reporting: Line managed by MTE Executive Officer and reporting to Mountain Training Cymru (MTC), Mountain Training Scotland(MTS) & Mountain Training UK (MTUK) Chief Executive Officer /Executive Officer’s

Responsibility: The management of the Customer Service Teamand the efficient delivery of services to Mountain Training Boards and their various clients. Be part of the vision for growth within Mountain Training

Job Description

Main work tasks:

  • The supervision and the day to day and strategic management of the Customer Service Team within the Mountain Training administration office (Siabod Cottage) and allocation of work duties to them. To ensure delivery of an efficient, consistent and high quality service to customers and clients, which would include periodic reviews of the processes, practices and structure. 
  • To liaise with the Senior Managers of MTC, MTE, MTS & MTUK to set the work priorities relating to the boards for the Customer Service Team and to ensure the fulfilment of service contracts for external bodies through appropriate staff deployment. This includes the co-ordination of administration support for Mountain Training’s technical and development officer staff.
  • To manage staff development and training for administrators with the Senior Managers and, where appropriate, to undertake staff review meetings.
  • To assist the Senior Managers in the further development of administrative systems including the Candidate Management System database, general phone and IT systems, work stations and office facilities.
  • In consultation with officers and the company directors develop Mountain Training’s business model and structure to increase income and efficiencies. This would include working with officers to broaden the business offer by developing services and products.
  • Manage commercial partnerships and where appropriate develop business opportunities. This could include sourcing potential additional funding streams.
  • To undertake general administration duties as required.
  • To respond when appropriate to enquiries by email or telephone from candidates, providers and members of the public.
  • To undertake any other duties commensurate with this post as specified by the Senior Managers of MTE/MTUK.

Person Specification

Knowledge and experience. (Assessment through application and interview)


  • Experience of leading and managing a team effectively
  • Experience of project management: operational, developmental or financial
  • Experience of successful business development


  • An understanding of the Mountain Training award schemes
  • Experience of hands on business management
  • Budget management

Skills. (Assessment through application and interview)


  • Excellent communication, organisational and IT skills
  • High level of interpersonal skills
  • Proven problem solving skills
  • Business acumen


  • Ability to communicate through the medium of Welsh

Personal Qualities (Assessment through reference and interview)


  • Ability to lead and motivate others
  • Ability to work effectively alone or as part of a team
  • Self-motivated, enthusiastic and flexible
  • Ability to work to deadlines


  • Personal interest in hill walking, rock climbing or mountaineering.

Education and qualifications. (Assessment through application)


  • Completion of a course of study at Further or Higher Education level

This is a description of the job as it currently applies.  This job description will be subject to review, in conjunction with the post holder and updated or varied as appropriate.

In your covering letter please make reference to the job description and person specification. 

Recruitment Timescale

Closing date for applications: 5pm on Friday 27th October. Applications received after this date and time will not be considered.

Interviews will be held the week commencing Monday 6th November and the week commencing Monday 13th November.

Company Description

Mountain Training is the awarding body for skills courses and qualifications in walking, climbing and mountaineering. Mountain Training exists to inspire, enable and develop people as walkers, climbers and mountaineers through leadership and coaching excellence.

All of our nationally-recognised schemes are designed to educate and train people so that they can safely enjoy the climbing walls, crags, coast, hills and mountains of our beautiful country.

Closing Date:

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