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Mountain Training Commercial and Operations Manage

Contract:
Contract
Category:
Full Time
Job Sector:
Hotels / Leisure
Region:
North Wales
Location:
Conwy
Salary description:
£23, 000 - £26, 000 dependant on the skills and exp
Posted:
27/09/2017
Start Date:
ASAP
Recruiter:
Orange Recruitment
Job Ref:
OR/MT/MTCAOM

Mountain Training Commercial and Operations Manager

Salary: £23,000 - £26,000 dependant on the skills and experience of the successful applicant

Full Time: This is a fixed term 12 month maternity cover post, full time - 35 hours per week. 25 days annual leave, plus bank holidays. 3 month probationary period.

Post Location: Siabod Cottage, Capel Curig

Responsibility:The management of the Customer Service Team and the efficient delivery of services to Mountain Training Boards and their various clients. Be part of the vision for growth within Mountain Training.

Job Description
Main work tasks:

* The supervision and the day to day and strategic management of the Customer Service Team within our clients administration office and allocation of work duties to them. To ensure delivery of an efficient, consistent and high quality service to customers and clients, which would include periodic reviews of the processes, practice's and structure.
* To liaise with the Senior Managers of MTC, MTE, MTS & MTUK to set the work priorities relating to the boards for the Customer Service Team and to ensure the fulfilment of service contracts for external bodies through appropriate staff deployment. This includes the co-ordination of administration support for our clients technical and development officer staff.
* To manage staff development and training for administrators with the Senior Managers and, where appropriate, to undertake staff review meetings.
* To assist the Senior Managers in the further development of administrative systems including the Candidate Management System database, general phone and IT systems, work stations and office facilities.
* In consultation with officers and the company directors develop our clients business model and structure to increase income and efficiencies. This would include working with officers to broaden the business offer by developing services and products.
* Manage commercial partnerships and where appropriate develop business opportunities. This could include sourcing potential additional funding streams.
* To undertake general administration duties as required.
* To respond when appropriate to enquiries by email or telephone from candidates, providers and members of the public.
* To undertake any other duties commensurate with this post as specified by the Senior Managers of MTE/MTUK.

Person Specification
Essential
Knowledge and Experience:

* Experience of leading and managing a team effectively
* Experience of project management: operational, developmental or financial
* Experience of successful business development

Skills:

* Excellent communication, organisational and IT skills
* High level of interpersonal skills
* Proven problem solving skills
* Business acumen

Personal Qualities:

* Ability to lead and motivate others
* Ability to work effectively alone or as part of a team
* Self-motivated, enthusiastic and flexible

Desirable

* An understanding of the Mountain Training award schemes
* Experience of hands on business management
* Budget management
* Ability to communicate through the medium of Welsh
* Personal interest in hill walking, rock climbing or mountaineering
* Completion of a course of study at Further or Higher Education level

Closing date for applications: 5pm on Friday 27th October. Applications received after this date and time will not be considered.

Interviews will be held the week commencing Mo

Company Description

Orange Recruitment is team of recruitment specialists, with over 10 years of experience. Orange Recruitment was established to provide our clients with an abundance of highly qualified candidates, with minimal costs & minimal hassle.

Closing Date:
26/10/2017

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