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Holiday Home Sales Advisor - Aberystwyth - Brynowen

Contract:
Permanent
Category:
Full Time
Job Sector:
Hotels / Leisure, Mech. / Electrical / Maintenance
Region:
South Wales
Location:
Bridgend
Salary description:
£18, 500
Posted:
10/10/2017
Start Date:
ASAP
Recruiter:
Parkdean Resorts
Job Ref:
PD/HHSA/AB

Brynowen

Brynowen Holiday Park in West Wales is in a stunning setting with beautiful backdrops and amazing views over Cardigan Bay and the Cambrian Mountains. The Park is close to Aberystwyth and has something to offer for the whole family. Perfect for exciting family holidays. Kids will love playing in the indoor fun pool while the under-fives can splash around in the paddling pool. Save some energy for the all-weather sports court by the adventure playground or play a game of mini ten-pin bowling. In the evening The Mountain Bay Complex is the setting for a great night of Live Entertainment.

Holiday Home Sales Advisor - Aberystwyth

Salary: £18,500

Closing Date: 13/10/2017

Purpose Of Role:

To meet and exceed the targets and financial performance requirements of caravan sales department

Responsible To:

Holiday Home Sales Manager

Key Responsibilities:

Customer Service

  • To greet & communicate with customers in a professional and courteous manner.
  • To promote the company and the Park at all times with a positive approach.
  • Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
  • To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers.

Teamwork

  • To communicate with other members of your team, both internally and externally in a professional and courteous manner.
  • To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
  • You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.

Role Specific

  • Selling of caravan holiday homes and lodges to both new and existing customers
  • Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction.
  • Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank.
  • Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision.
  • Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly.
  • Advising customers of the insurance package within the FSA guidelines
  • Cash handling adhering to company procedures.
  • To ensure that the sales / profit contribution are as per budget and individual plan are met.
  • This can be also be measured in appointment generation.
  • To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring customer after care and service.
  • To ensure customer debt is paid on time and key handover only after full receipt of monies.
  • To work in a safe manner, with due diligence towards yourself , colleagues , customers and general public at all times.

Person Specification

Qualifications

Essential

  • Driving Licence

Experience

Essential

  • Proven sales background
  • Customer Service
  • Target Driven

Desirable

  • Caravan/Lodge Sales

Skills/abilities

Essential

  • Business and Financial Acumen/Integrity
  • Commercial Insight
  • Communication
  • Customer Focus
  • Honesty, Professionalism and Respect
  • Influence and Negotiation
  • Personal Effectiveness
  • Planning and Organising
  • Problem Solving
  • Resillience
  • Resource and Budget Management

Aptitude

Essential

  • Team working

Benefits

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

If this sounds like you and you think you have Parkdean potential then apply now!  

Company Description

Parkdean is a UK focused self-catering Holiday Park operator with 24 Holiday Parks; fifteen in the South West of England, six in Scotland, two in South Wales and one in Norfolk.

The company was established in 1999 and offers a range of quality accommodation, including caravan holiday homes, lodges, apartments and chalets, which are available for short breaks and longer holidays throughout the year.

In addition, caravan and camping pitches are available at many locations, whilst a number of pitches are also occupied by privately owned caravans under licence.

Our awards & achievements

Gold winner "Best UK Holiday Park Operator 2013"

The British Travel Awards is the largest awards programme in the UK for travel companies and sets the benchmark for excellence when it comes to finding out who really is the best in the UK travel industry.

Votes are cast by the British public and as such they have become highly sought-after and recognisable accolades.

We are delighted to have been awarded the gold award for "Best UK Holiday Park Operator" category, this illustrates our commitment to providing customers with the best experience and delivering brilliant customer service across all of our holiday parks.

Closing Date:
15/10/2017

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