Customer Consultant (Phones)

Contract:
Permanent
Category:
Full Time
Job Sector:
Call Centre, Financial Services / Insurance
Region:
South Wales
Location:
Cardiff
Salary description:
£16500.00 per annum + benefits
Posted:
29/11/2016
Start Date:
ASAP
Recruiter:
Acorn People
Job Ref:
BBBH4197

This is a superb opportunity to work for one of Wales most important, recognised and leading employers. With offices based in the heart of the City Centre we currently have a number of opportunities to work in our clients Customer Contact Centre.

The Company

Our client is a leading, reputable UK financial service brand with a history spanning over 150 years. They have the highest customer satisfaction score in the finance industry and keep their promise when it comes to delivering excellent customer service.

The Culture

They know that their strength lies in their people and the service they give. That's why they always make sure their staff are treated as individuals, and that they can make a real contribution and that, no matter where they work, they know they're highly valued, appreciated and important to the success of the overall business.

The Role

We are looking for individuals with fantastic customer service skills to work in our Customer Contact Centre. Your main duties will be to answer inbound calls, log and resolve customer complaints where necessary and to make outbound calls when required. You will be at the heart of our business and deliver exceptional customer service to our members and stakeholders.

Salary and Benefits

� Basic salary from £16,500

� 35 hours per week on a shift basis

� 23 days holidays plus bank holidays

� Free Life Assurance cover

� Private Healthcare after 6 months service

� Critical Illness Protection cover

Knowledge and Skills required

Essential

� Previous experience in a contact centre environment, customer services or financial services

� Experience in meeting and exceeding customer service expectations

Desirable

� Experience of using customer databases/systems
Basic understanding of the financial services regulatory environments.

An assessment is taking place w/c 5th December and closing date for this vacancy is 2nd December so apply immediately for consideration.

Company Description

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

Closing Date:
13/12/2016

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