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Senior Customer Consultant

Full Time
Job Sector:
Financial Services / Insurance
South Wales
Merthyr Tydfil
Salary description:
£16791.00 per annum + benefits
Start Date:
Acorn People
Job Ref:

This is a superb opportunity to work for one of Wales most important, recognised and leading employers.

The Company

Our client is a leading, reputable UK financial service brand with a history spanning over 150 years. They have the highest customer satisfaction score in the finance industry and keep their promise when it comes to delivering excellent customer service.

The Culture

They know that their strength lies in their people and the service they give. That's why they always make sure their staff are treated as individuals, and that they can make a real contribution and that, no matter where they work, they know they're highly valued, appreciated and important to the success of the overall business.

The Role

Senior Customer Consultant of the Ebbw Vale branch on a FTC for 12 months. This role reports directly to the Branch Manager and the purpose of this role is to operate as part of a wider distribution team, delivering outstanding service to members to support Recommended Every Day (RED) ethos.

As Senior Customer Consultant you are at the heart of your local community and offer a friendly and professional point of contact to customers.

You will build relationships in order to better understand the customer requirements and compliantly offer and provide products and services that are tailored to their needs.

You will deputise and carry out agreed Management responsibilities when required.

Salary and Benefits

� Basic salary from £16791.00

� Hours Monday to Friday 9-5 and able to work Saturdays (TOIL)

� 23 days holidays plus bank holidays

� Free Life Assurance cover

� Private Healthcare after 6 months service

� Critical Illness Protection cover

Knowledge and Skills required


� Previous experience in a retail environment, customer services or financial services

� Ability to identify and understand customers needs to obtain the right customer outcome

� Experience in meeting and exceeding customer service expectations

� Proven track record in delivering against objectives


� Experience of using customer databases/systems

� Strong community spirit

� Ability to speak Welsh

We have holding immediate interviews as our client will look to interview as soon as possible. Apply today for immediate consideration.

Company Description

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

Closing Date:

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