Customer Oversight Administrator

Contract:
Permanent
Category:
Full Time
Job Sector:
Financial Services / Insurance
Region:
Unspecified
Location:
Cardiff
Salary description:
�15354 per annum + + benefits
Posted:
29/11/2016
Start Date:
Unspecified
Recruiter:
Acorn People
Job Ref:
BBBH4167

Want to work for one of Wales most important, recognised and leading employers?
Do you possess strong administration skills?
Do you pride yourself on following processes and ensuring other follow suit?

The Role

You will be responsible for assisting the Customer Oversight MI Manager in assessing the quality and completeness of all oversight related matters across the customer directorate.

To administer "breach" processes that cover policy, procedure and regulation.
You will adhere to set regulatory guidelines and the society's policy and procedure manuals in order to ensure that the customer outcome is at the heart of all quality assurance activity.

Key accountability to include supporting the senior management team with the administration of risk across their distribution and providing admin support and reporting of all breaches of policy, process and procedure.

The Company

Our client is a leading, reputable UK financial service brand with a history spanning over 150 years. They have the highest customer satisfaction score in the finance industry and keep their promise when it comes to delivering excellent customer service.

Company Culture

They know that their strength lies in their people and the service they give. That's why they always make sure their staff are treated as individuals, and that they can make a real contribution and that, no matter where they work, they know they're highly valued, appreciated and important to the success of the overall business.

The ideal candidate will have previous experience of analysing data in a financial services organisation. You will be an innovative thinker with a proven track record for problem solving, as well as good IT skills.

You will be required to pass a credit

For immediate consideration please apply with your CV

Company Description

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

Closing Date:
13/12/2016

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