Service Asset and Configuration Analyst

Contract:
Temporary
Category:
Full Time
Job Sector:
IT / Technology
Region:
Unspecified
Location:
Bridgend
Salary description:
£8 per hour
Posted:
29/11/2016
Start Date:
ASAP
Recruiter:
St David Recruitment Services Ltd
Job Ref:

Service Asset and Configuration Analyst
BST4388
Temp, 8 weeks
£8 per hour
Bridgend

Overview
To administer, facilitate and provide governance to the configuration management function within GIS UK Shared Services.

Key Activities
• To deliver the Configuration function against defined service levels.
• To ensure the accuracy of data held in the Federated CMDB.
• To action updates to the CMDB in an efficient manner.
• To respond to request for data in an effective way.
• To maintain Configuration Dashboards.

Key Skills
• Experience of Microsoft Office applications in particular Excel.
• Good analytical skills and attention to detail and can communicate at all levels.
• Able to work under own direction.

Experience and Qualifications

Academic & Professional Qualifications
• ITILv3 Foundation.

Demonstrated Skills and Experience
• Experience of Microsoft Office applications in particular Excel.
• Good analytical skills and attention to detail and can communicate at all levels.

Capabilities – standard
• To initiate audits to an agreed schedule.
• To monitor other data sources and search for actions that may affect Configuration Management.
• To be a focal point for Configuration requests initiated via the Client Service Delivery Managers.
• To support other lines of service in producing relevant information.
• To ensure that Resolver groups follow appropriate processes to ensure the accuracy of the CMDB.
• To ensure CMDB is kept up to date by checking Change records for updates to CI’s.
• To ensure CMDB is kept up to date by checking Remedy records for updates to CI’s.
• To create valid work instructions and process documents for specified accounts and pre-defined activities.
• To support the Configuration Manager with transitional work where appropriate.
• To pass the ITILv3 Foundation certificate within the first year.
• To fully understand the Remedy solution especially in relation to asset, software asset and contract management.
• To be familiar with the change and incident consoles.
• To attend team meetings as required.
• To work towards an intermediate understanding of Configuration Management and Software Asset Management principles.

Company Description

St David Recruitment Services Ltd is an independent recruitment agency set up to offer a personalised yet professional service to all our customers. We appreciate that everybody is different and treat our candidates as individuals.

Closing Date:
29/12/2016

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