Mitel Experienced 1st Line Field and Remote Engineer

Contract:
Permanent
Category:
Full Time
Job Sector:
Engineering / Technical
Region:
South Wales
Location:
Cardiff, Monmouthshire
Salary description:
car, pension, healthcare
Posted:
25/11/2016
Start Date:
ASAP
Recruiter:
Manpower
Job Ref:
R002459

We are seeking a Mitel experienced Engineer to provide 1st Line Support in the within the South West and Southern Wales regions out in the field and remotely based by telephone. The support provided will be for Mitel and 3rd party products to our direct client base, indirect client base and support a Mitel network of channels.

Essential Job Requirements

  • Mitel portfolio experience
  • Previous experience in a telecommunications field engineering role
  • Strong IT skills
  • Practical experience of fault finding techniques
  • Full UK driving licence
  • Have excellent communication skills especially via the telephone and email
  • Flexibility for travel anywhere in the UK
  • Good organisational skills
  • Participate in a call-out rota, shift pattern and perform out-of-hours work when requested
  • Demonstrate the ability to see issues from the client’s perspective. Address customers’ enquiries, requests, complaints and recommendations, and keep the customer informed and updated.
  • Demonstrate enthusiasm for continuous improvement
  • Track record of working towards Service Delivery Management Key Performance Indicators and contributing to achieving agreed business targets
  • Due to the requirements of our customers, the job holder will be required to undergo security clearance.

Company Description

About Manpower

Every day tens of thousands of people go to work because of us; and thousands of companies thrive because of the people we find them.

Throughout our 60 year history in the UK alone, we've led the way in the world of work. Few companies can match Manpower's history, and we're proud to remain the global leader in contingent and permanent recruitment workforce solutions to this day.

We're part of ManpowerGroup – the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,000 offices in 80 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today.

Closing Date:
09/12/2016

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