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Customer Service Officer - Legal

Full Time
Job Sector:
Call Centre, Legal
South Wales
Salary description:
£13500 - £15000 per annum
Start Date:
Job Ref:

Job Role: Customer Service Officer – Legal
Location: Cardiff
Salary: £13,500 rising to £15,000
Hours: 9am to 5pm - Monday to Friday (35 hours)

If you have passion, values and excellent customer service and you would like to be at the heart of an exciting future, we want to hear from you today.

Our Client is a national law practice of around 1,000 employees.

They pride themselves on being an equal opportunities employer and is committed to, and realises the benefits of, having a diverse workforce. With the Investors in People accreditation, they ensure they encourage their employees to progress and develop.


Our Client is looking for a number of customer focused individuals to join their expanding Legal Services Contact Team to be based in our Cardiff office. As an Advisor it all starts with you and this will involve you building relationships with customers by demonstrating that you understand customer’s individual needs and providing services to help meet those needs.

This is an excellent opportunity for an individual looking to gain legal industry experience.
The team's role is to be the first point of contact for our new customers to establish their needs in relation to their claim or query and inform them of legal processes.


Your initial responsibilities will include administration relating to new customer files. This will include preparing the case for the initial part of the relevant legal process in readiness to be passed to a case handler. You will quickly progress to making and taking calls with new customers.
The role will then progress to additional responsibilities including: providing great customer service by contacting new customers as soon as possible and gathering information required to assess their claim and assisting with their immediate needs. The role extends to a number of legal disciplines including civil litigation, personal injury and legal helpline.

Skills/Competencies required:

The successful candidate will have excellent communication and people skills, be diplomatic and empathetic. We are looking for enthusiastic, self-motivated and flexible individuals with a positive approach to customer service. You will also be organised and able to prioritise; be able to work to targets and cope well under pressure. An excellent telephone manner is essential.
Ideally you should be IT literate, however, your journey will begin with full legal and system training delivered by our team of experienced staff.

You will work a 35-hour week between Monday and Friday 9am to 5pm. (1 x week of afternoons in 4)

Why Join us?

In return for your commitment to us, your salary will increase to £14,500 following successful completion of 3 months’ probation, with a further increase up to £15,000. Our wide range of benefits, include a generous holiday entitlement, flexible benefits (including pension, childcare vouchers, bikes for work and health screening), bonus scheme and development opportunities. We have active social committees and support various charities/fundraising events across the UK.


Company Description

Centric Recruitment

We are a recruitment specialist with a fresh approach to recruitment.

People are at the heart of our business. Our personnel are highly experienced and understand how best to help individuals looking to progress. We take the time to understand companies, their business objectives and how the right people in the right role can unlock growth and success.

Closing Date:

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