Part Time Service Agent

Part Time Service Agent

Location: Cardiff
Salary: £8,000 per annum
Contract type: Permanent
Hours: 20 hours per week

If you want to indulge your Customer Service obsession, if you love of cars and want to have a hoot at the same time then this role is for you!
At CarShop, we are absolutely committed to making sure our Colleagues have a great place to work, are excited and engaged in what they are doing and are rewarded for their achievements.

Our fantastic benefits package includes:

  • 22 days' holiday that increases with length of service
  • BUPA Private medical insurance option
  • Salary sacrifice schemes including childcare vouchers and cycle to work
  • Discounted gym membership
  • Life Assurance scheme

Let's start with the facts
CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.

Achieving this goal will help us maintain our position as the UK's leading used car supermarket group. It will also enable us to set the standard by which all other motor dealerships and car supermarkets are measured. Established in 1999, CarShop have a £200 million annual turnover, 20,000+ annual retail sales, up to 3,500 cars in group stock at any one time, over 500employees, 17 years of experience, 5 huge retail stores, and huge ambition for continued innovation and success.

The job in a nutshell
To organise and handle customer vehicle collections and part exchange handovers, delivering an experience that exceeds customer expectations to help retain our customers for life.

What you will be doing

  • To deliver a consistent high quality of service for every customer. To provide an outstanding welcome to all customers collecting a vehicle.
  • To deliver high quality vehicle handover experiences for all customers, including all administrative and vehicle preparation activity.
  • To maintain the collection calendar and plan own time and activity accordingly.
  • To work with the Business Specialist team to ensure customer collection appointments are well managed and ensure good communication between Business Specialists and Collections teams to manage customer flow and minimise wait times.
  • Ensure adequate pre delivery inspections for all vehicles prior to handover. Ensure any required remedial work is highlighted to management and scheduled to ensure smooth customer flow.
  • To complete all administrative work associated with the pre-delivery inspection, handover and dispatch of vehicles.
  • To move vehicles scheduled for collection within the store so that they are prepared and dressed for handover.
  • To demonstrate the controls for a car during handover to ensure a customer is familiar with their operation and answer any questions
  • To ensure any customer issues are dealt with professionally and problems resolved quickly and efficiently
  • Have a can-do attitude to ensure customers are provided with a great experience and sales Colleagues are supported in achieving sales targets
  • To register all Paint Protection certificates. To request customers to provide an online review of their experience
  • Liaise with valet teams filling out required paperwork and sending to Workshop for cars requiring re-valet or Paint Protection
  • Work with Sales Admin regarding any missing documents, keys or vehicle accessories and to obtain vehicle white packs from Sales Admin
  • Inspecting a customer part exchange vehicle to ensure it is in the described condition prior to vehicle dispatch.
  • As part of the Customer Experience team, deal with any telephone or walk in customers regarding faults / complaints, and ensure all details are logged on the Customer Service system or escalated as appropriate to a Customer Service Consultant.
  • To contact customers after collection to resolve any issues or create an ongoing relationship with the Company
  • To remain flexible to the needs of the business to ensure vehicle collections run smoothly.
  • Any other reasonable duties as requested

What we expect from you

  • Essential to hold a full UK/EU driving license
  • Previous experience in a similar role
  • (desirable) A working knowledge of the motor retail industry
  • Strong communication skills, both in writing and verbally
  • Basic IT skills
  • Articulate and confident in managing complaints.  Ability to show empathy but remain resilient

What happens next?

Once you have completed your application, our Recruitment Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.

CarShop is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Company Description

It's actually a really simple strategy! Fundamentally we're about being The Best CarShop in Town... in our town, in your town and in every town across every region in England and Wales.

CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.

Closing Date:
28/12/2016

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