Call Centre Agents - Immediate start dates available

Contract:
Permanent
Category:
Full Time
Job Sector:
Call Centre
Region:
South Wales
Location:
Cardiff
Salary description:
£16640 - £18000 per annum + BONUS &INCENTIVES
Posted:
21/11/2016
Start Date:
ASAP
Recruiter:
Berry Recruitment Ltd
Job Ref:
SC/BERRY/87469

Call Centre agents required for an award winning contact Centre client in the city centre of Cardiff, offering exceptional service and upselling to customers over the phone.

Do you want to work in a fantastic location minutes away from the main train and bus transportation links in Cardiff

Do you want to work for a company that will reward you for the service you provide customer????

If so….this may well be the role for you, starting salary of £16,640 to £18,000 with an opportunity to earn up to £2000 per annum in commission, this role is a great mixture of service and sales.

We are currently looking for people who would be interested in working as a sales through service advisor for a great branded company in Cardiff. You will be the first point of contact for anyone who has a query or question in relation to their gas or electric.

Main Duties:

- Accurately recording customer information
- Providing details of any promotions or offers on their account
- Data entry.
- Providing support on every call.

Person Specification:

- Empathy, resilience and patience with each customer.
- Excellent verbal communication skills.
- Ability to communicate with different types of people.
- A strong telephone manner and ability to handle challenging phone calls.
- Ability to work efficiently under pressure.
- Customer service experience.

Benefits:
* 21 days holiday.
* Pension scheme.
* Childcare vouchers.
* 20% off local restaurants/bars.

It is not essential to have a background knowledge in sales and call centre, but some customer service knowledge is preferred.

Hours of work will be shifts between Monday to Sunday from 6.45am to 11pm, you must be able to be fully flexible to work between the above hours.

The pay rate for this position ranges between £8.00 and £9.50 dependent on time of the shift. This is a permanent, full-time position within a friendly and supportive team.

Full paid training will be provided.

Start dates November and December 2016.

To apply please send your CV and one of our trained consultants will be in contact within 48 hours if successful.

Company Description

The Berry Recruitment Group is a highly respected organisation based in St. Albans, Hertfordshire. The Group was formed by a team of industry experts including Tony Berry (the former Chairman of Blue Arrow and Manpower) and Ian Langley (the Chairman of infrastructure, process and energy specialist, Airswift). The Group continues to expand and now operates successfully from 32 locations nationally.

At Berry we have focussed on a simple goal since our inception. Our aim is to locate talented individuals and combine them with entirely suitable client opportunities. The key to achieving this is that we take pride and pleasure in our work. Our Recruitment Consultants are professional but also friendly in their approach and we treat every candidate and client with the respect he or she deserves.

Our values have served us well thus far. We have attained excellent customer satisfaction scores for a number of years and can refer to a growing list of private and public sector clients.

Closing Date:
05/12/2016

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