Customer Service Advisors - Apply now...start next week!

Contract:
Permanent
Category:
Full Time
Job Sector:
Call Centre
Region:
Unspecified
Location:
Cardiff
Salary description:
�20816 - �22896 per annum + INCENTIVES
Posted:
21/11/2016
Start Date:
Unspecified
Recruiter:
Berry Recruitment Ltd
Job Ref:
SC/BERRY/48755

Due to expansion of this award winning contact centre with two locations in Cardiff, we are looking to hire new full time staff to this Fantastic company.

Competitive salary �16,016 rising to �18,096 .......PLUS monthly bonus (circa �400 per month PLUS Incentives including Free Sky+ HD & broadband, Pension and Healthcare

Do you thrive on having great conversations with customers?

Do you want to work for a company that truly believe in offering customers the best experience possible? A company that will promote within for team mangers, trainers, QS roles and number of other roles yearly!

If YES then please continue to read the job description and the many benefits this company offers including:

- Free Sky TV Package worth �90p/m after just 4 weeks of service
- Cash and gift vouchers given away weekly
- Fortnightly pay
- Local Discounts (E.G Free drink at Nandos etc)
- Free eye care vouchers
- Free child care benefits
- Death in service benefits
- Opportunity to earn a BSC Degree of Customer Contact Management

Hours of work – Monday to Sunday flexible between 8am and 10pm – shifts either 4x 10 hours days or 5 x 8 hours days.

Your role will be to advise existing customers on an upgrade or customer who are looking to end their subscription. You will make sure they feel like the number one priority and are fully informed about the options and services available to them.

You role will be to speak with existing customers on an upgrade or a customer who are looking to end their subscription. You will be looking to discuss with them the best option for their account and advise them accordingly of what you can offer.

As a Customer Experience Advisor you are empowered to take ownership of incoming and outgoing calls and be able to create a unique customer experience. It is essential you proactively anticipate customer needs and expectations and meet them every time by promoting our products and services.

To join the team all you need is the right attitude to service excellence, good communication skills, be self-motivated with a great personality. The ability to work as part of a team is essential as is the requirement to meet targets on a weekly basis.


Role Duties:

- Incoming calls from existing customers
- Promotion of company products
- Problem solving
- Complaint handling
- Promote new products and offers throughout the year

If you are interested in joining a diverse company, then please send you CV in today for immediate consideration.

All responses will be reviewed within 48 hours.


Company Description

The Berry Recruitment Group is a highly respected organisation based in St. Albans, Hertfordshire. The Group was formed by a team of industry experts including Tony Berry (the former Chairman of Blue Arrow and Manpower) and Ian Langley (the Chairman of infrastructure, process and energy specialist, Airswift). The Group continues to expand and now operates successfully from 32 locations nationally.

At Berry we have focussed on a simple goal since our inception. Our aim is to locate talented individuals and combine them with entirely suitable client opportunities. The key to achieving this is that we take pride and pleasure in our work. Our Recruitment Consultants are professional but also friendly in their approach and we treat every candidate and client with the respect he or she deserves.

Our values have served us well thus far. We have attained excellent customer satisfaction scores for a number of years and can refer to a growing list of private and public sector clients.

Closing Date:
05/12/2016

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