We are currently recruiting for a Water Asset Administrator to help deliver excellent service to customers making water asset enquiries, log report data and work scheduling for field based technicians work in our office based in Cardiff
To provide a timely and accurate response to customer enquiries to ensure that accurate information is provided and problems are managed through to resolution.
To administer the business’ published processes ensuring customers are replied to within the set standards of service and escalating where necessary to ensure these are met. Communicating via email and phone required.
Book water quality inspections, field technical appoints and closing down jobs.
Provide administrative support for new site connections.
To have clear understanding and ability to read site plans and layouts to identify areas requested, selecting the correct information for completion of reports and finalising customer requests.
Apply for new Points of Connection (PoCs) and Points of Discharge (PoDs).
Use the business Geo Information System (GIS) for recording network activity.
To maintain the water asset information databases, water quality results, adoption records and spread sheets.
Ideally a degree in a relevant subject
Knowledge & Experience
Experience in developing and maintaining relationships at all levels with external and internal customers
Ability to deliver high customer service standards
Ability to read site plans and maps
Attention to detail
Knowledge of current safety procedures, business relationships, processes and practices.
Computer literate Experienced in utilising Microsoft Office 2010 software programs
Excellent telephone manner
Positive and pro active attitude
Have experience in working independently and dealing with unforeseen problems and circumstances
As alary of £17000 to £19000 is on offer for this role
Fresh Recruitment are a professional recruitment consultancy that's dedicated to listening to your needs, providing a personal, bespoke service to both candidates and clients.
We specialise in providing effective and timely recruitment solutions, to include Financial Services and Insurance, Sales and Marketing, Legal, Accountancy, Customer Service and Administration.