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Owner Select Care Manager - Trecco Bay

Full Time, Managerial / Executive
Job Sector:
Hospitality / Catering, Hotels / Leisure
South Wales
Salary description:
£25, 000- £30, 000
Start Date:
Parkdean Resorts
Job Ref:

Owner Select Care Manager - Trecco Bay

Parkdean Resorts are delighted to be recruiting for a customer focused Owner Select Care Manager with strong communication skills to join our excellent Trecco Bay Holiday Park based near Porthcawl, Wales.

Salary: £25,000- £30,000

Closing date: 07/12/2016

Parkdean Resorts are delighted to be recruiting for a customer focused Owner Select Care Manager with strong communication skills to join our excellent Trecco Bay Holiday Park based near Porthcawl, Wales.

With an overall purpose of managing and controlling all aspects of the Owners Select Office, the success Candidate will be responsible for:

  • Ensuring Owners keys are controlled and relevant charges applied for key handling.
  • Ensuring ground rent and insurance invoices are despatched in the required time scale.
  • Monitoring the ground rent / insurance income; be proactive in  recovering outstanding debt from owners’ accounts.
  • Monitoring after sales to ensure Owners receive prompt service.
  • Liaising with manufacturers to ensure warranty work is carried out in agreed timescales and to the owners’ satisfaction.
  • Carrying out end of period Gas stock checks and forward to accounts department.
  • Ensuring all owners plots are kept to the Park standard at all times, where necessary take action to rectify any owners plot that contravene the Park rules.
  • Carrying out Park tours to maintain the Park standards and ensure that all Owners abide by the Terms and Conditions of their agreement.
  • Ensuring handovers to new / part ex owners re being carried out and any faults arising followed up with the manufacturers.
  • Ensuring all Owners who fall into an area that is to be redeveloped are contacted 3 months prior to movement dates

We are ideally looking for Candidate's with the following:

  • Experience working within the Customer Service Sector
  • Previous experience of managing and supervising a team
  • Ability to work with multiple departments
  • Strong communication skills
  • Experience within the tourism and hospitality sector would be preferred


  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

If this sounds like you then please apply today!

Trecco Bay

One of the UK's largest holiday parks, Trecco Bay is Visit Wales 4 star accredited, has a striking Blue Flag beach and the bustling town of Porthcawl right on its doorstep. Facilities on park include Splashland indoor swimming pool with water slides & chutes, sports courts and a variety of family entertainment. Eat, drink & enjoy in 7 different venues across the park, and take advantage of the convenience store, gift shop and laundrette. Trecco Bay has 412 units for hire and boasts 1456 privately owned caravans and lodges.

Company Description

Parkdean is a UK focused self-catering Holiday Park operator with 24 Holiday Parks; fifteen in the South West of England, six in Scotland, two in South Wales and one in Norfolk.

The company was established in 1999 and offers a range of quality accommodation, including caravan holiday homes, lodges, apartments and chalets, which are available for short breaks and longer holidays throughout the year.

In addition, caravan and camping pitches are available at many locations, whilst a number of pitches are also occupied by privately owned caravans under licence.

Our awards & achievements

Gold winner "Best UK Holiday Park Operator 2013"

The British Travel Awards is the largest awards programme in the UK for travel companies and sets the benchmark for excellence when it comes to finding out who really is the best in the UK travel industry.

Votes are cast by the British public and as such they have become highly sought-after and recognisable accolades.

We are delighted to have been awarded the gold award for "Best UK Holiday Park Operator" category, this illustrates our commitment to providing customers with the best experience and delivering brilliant customer service across all of our holiday parks.

Closing Date:

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