Relief Support Worker (Blaenau Gwent)
Reports To: Project Manager
Based At: Blaenau Gwent
Salary: £7.25 per hour
Hours of work: As and when required (Monday to Friday 9am - 5pm)
Closing Date: 26 Apr 2017 12:00PM
The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.
The project operates across Blaenau Gwent working with vulnerable adults providing housing related support within people’s homes or in the community, with the aim of preventing homelessness and increasing independence. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:
• Promoting Personal and Community Safety
• Promoting Independence and Control
• Promoting Economic Progress and Financial Control
• Promoting Health and Wellbeing
Purpose of Role
To provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.
- Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits
- Basic Knowledge of substance misuse and its effects on people, their families and their communities
- Basic Knowledge of how complex needs including mental health can affect individuals and their vulnerability
- Experience of working with vulnerable people is desirable.
- Experience of housing related support or homelessness (this can be from a personal perspective) is desirable.
- Experience of delivering support is desirable.
- Experience of recording your work in paper or digital systems is desirable.
Skills and Abilities
Working with Vulnerable People:
- Able to engage with diverse people and understand and value diversity.
- Able to respect personal choice and work non-judgementally with people who hold different views and lifestyles from your own.
- Able to work within professional boundaries.
- Able to manage conflict and deal with challenging situations.
- Effective interpersonal skills and emotional intelligence.
Community Partnership and Networking:
- Ability to build beneficial relationships with a range of agencies.
- Ability to confidently and professionally challenge judgemental stereotypes and inappropriate practice.
- Confident and able to lone work on own initiative.
Project and Team Working:
- Ability to form positive working relationships with members of the team and the wider organisation.
- Ability to prioritise workloads to meet deadlines.
- Reliable and possess an understanding of how your personal lifestyle can have positive and negative impacts on your own performance and attendance.
- Excellent communication skills, verbal and written.
- Competent using Microsoft Word, Excel and MS Outlook to a basic level.
- Committed to own continued professional development.
- Driving licence and own vehicle is essential.
- Ability to communicate in Welsh is desirable but not essential.
To apply, please visit our website by the clicking the “Apply Now” button below
The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.
We place an emphasis on personal development for staff at all levels throughout the charity. Our in-house training programme offers a wide range of courses which you will be encouraged to attend to support you to develop whilst working for us. You may also be asked to attend external or vocational learning opportunities as appropriate.