Posted 18/05/2026
Identify Solutions
£26,000 - £30,000 Per Annum
Support Engineer
Cardiff - Hybrid (3 days in office)
Up to £30,000 + benefits
Looking to build a career in tech rather than stay on a service desk?
We're working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It's a great opportunity to move into a niche area like voice and cloud, with full training provided.
What you'll be doing:
Supporting a voice/telecoms platform (VoIP, SIP)
Troubleshooting issues and managing tickets end-to-end
Supporting customers via phone, email and ticketing system
Learning platforms, call systems and integrations
What they're looking for:
IT support, service desk OR strong customer service + interest in tech
Good problem-solving skills
Confident communicator
Keen to learn and progress
Why join:
Clear progression into 2nd line or engineering
Full training and mentoring
Supportive team environment
Working pattern:
3 days in Cardiff office (Tue-Thu)
Shifts: 8-4:30 or 9:30-6 (rotating)
If you'd like to find out more, please contact James Chau at .
