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Wales & West Housing

  1. The success of our organisation is down to our dedicated team of more than 400 staff working across Wales.
  2. Our services are delivered by specialist teams of staff, many of whom are based in the areas in which our residents live. Many work remotely making good use of the latest technology available to help them to providing good quality services to all our customers. We have a number of site based staff who make sure our estates and schemes are well maintained as well as specialist staff who manage our accommodation for older people.
  3. e also have a dedicated team working in our 24 hour Customer Service Centre, who deal with more than 240,000 calls every year. And at our head office in Cardiff, North Wales office in Ewloe and West Wales office in Newcastle Emlyn our effective and professional teams make sure all staff have the systems and information they need to do the best jobs they can.

We are Wales & West Housing and our vision is to achieve strong, sustainable growth to make a difference to people’s lives, homes and communities. We manage more than 12,000 high quality, affordable homes in 15 local authority areas across Wales. These include more than 3,000 dedicated properties for older people as well as innovative supported housing solutions for people with a range of particular needs.

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