Understanding. Showing empathy. Giving a helping hand to those in need and distress.
Commitment. Professionalism. Being beneficiary-focused in all we do. Being accountable for our actions. Being open, transparent and acting in the interests of people who use or need our support.
Fairness. Consistency in how we deal with people. Acting with integrity and not making moral judgements; not discriminating; promoting inclusivity and diversity.
Courage. Standing by what we believe when we need to challenge accepted wisdom. Trusting in our ability. Doing the right thing, however hard. Questioning actions not consistent with our values.
Our five strategic aims deliver our vision and mission by:
- Understanding need, Effective support, Awareness and understanding, Sustainable resource, Collaborative working
We understand the unique demands of service life, whether it’s on UK soil or overseas. Support is available for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We have more than 5,000 trained SSAFA volunteers who provide personalised, face-to-face support to those in their local area.
Our trained welfare advisors and volunteers work with each person to find out exactly what they need. Once we’ve assessed what is required, we’ll help the individual or family access the support they need. This may just be someone to listen to them, but, more often than not, we access financial assistance from statutory and military benevolent funds or foundations that we work with. In addition, we signpost to our other charity partners who can give much needed assistance to help people get their lives back on track.