We help people find a way forward
We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice.
That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
We give advice to millions of people
Our network of independent charities offers confidential advice online, over the phone, and in person, for free.
When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.
We make a difference
Last year we helped to solve the problems of 8 in 10 of the people who we gave advice to directly.
9 in 10 said that our advice had helped them find a way forward and 9 in 10 would recommend us to a friend.
Our service saves society money. In 2018-19 the advice we delivered directly saved government and public services at least £435 million - that’s £2 for every £1 spent on the service.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
As a charity that truly values its employees, we offer an excellent package of staff benefits. These range from flexible working arrangements and generous leave entitlements, to childcare vouchers and a pension scheme. We also offer great learning and development opportunities, an Employee assistance programme and even interest free loans for season tickets and career development purposes.
