Company Profile

Ombudsman Wales

Ombudsman Wales

Vision
A public service culture that values complaints and learns from them to improve public service delivery.

Our Mission
By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

Our Values

- Equality and Fairness
- Independence and Impartiality
- Improvement and Effectiveness
- Transparency and Accountability

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