Investment Time Administrator
At Tesco, excellent customer service is at the heart of what we do. We’re all about creating value to earn the lifetime loyalty of our customers. So by ensuring we’re listening to and responding to our customers’ needs, we’re making their experience with us that little bit better. Which is where 'Every Little Helps' comes from as it's something we strive to every day – in every area of our business.
We currently have an exciting opportunity to join our team as an Investment Time Administrator. This role can be based in either our Dundee or Cardiff Customer Service Centre.
Job Purpose:
To ensure that investment time is input into Work Force Management systems in accordance with the needs of the business whilst achieving Service Levels.
Main duties include:
- Schedule agreed investment time on Work Force Management systems at suitable times to support Service Level goals and maximise agent availability
- Track amount of investment time delivered or booked against target
- Establish the investment time needs against agent availability in conjunction with Capacity Planning Managers
- Looks at opportunities to increase investment time at short notice
Skills required:-
- Customer Service/Contact Centre Experience
- Good numerical skills
- Statistical/Analytical Skills
- Knowledge of modern Work Force Management systems
- Ability to understand the bigger picture
If you're interested in joining our team and feel you have what it takes – We’d love to hear from you!
The closing date for application is 20th February 2012
