Holiday Administrator
At Tesco, excellent customer service is at the heart of what we do. We’re all about creating value to earn the lifetime loyalty of our customers. So by ensuring we’re listening to and responding to our customers’ needs, we’re making their experience with us that little bit better. Which is where 'Every Little Helps' comes from as it's something we strive to every day – in every area of our business. We currently have a vacancy for a Holiday Administrator. This role can be based in either our Dundee or Cardiff Customer Service Centre.
Job Purpose:
To ensure that all staff are able to use our in house holiday system whilst ensuring that we have the correct number of people available to meet our customers’ needs.
Main duties include:
- Dealing with holiday enquiries from staff and managers
- Action requests that are in a pending state on our Work Force Management system
- Producing reports to highlight any issues with holiday use/allocation
- Flexing allocations to benefit Service Levels and utilisation
The skills I need are:
- Good numerical skills
- Statistical/Analytical skills
- Good written communication skills
- Knowledge of modern Work Force Management systems
- Ability to understand the bigger picture
- Ability to use Microsoft Office Package
If you're interested in joining our team and feel you have what it takes – We’d love to hear from you!
The closing date for application is 20th February 2012
